Abstract: The present disclosure presents a novel approach to customer queuing, customer relationship tracking, and/or directed advertising. Customers may be notified by text message or by cell phone call when they reach the head of the line, and they may respond to the automated notification. The venue collects key contact information from its patrons that can be used to connect with them at a later time. The present disclosure eliminates reliance on expensive pager systems, allows customers to roam more freely, and gives hosts and hostesses more freedom in acquiring and disposing of customers. The system is also configurable to the venue's attributes some examples of which include smoking/non-smoking, inside/outside, number of tables, and wait time algorithms for customer wait time prediction.