Patents by Inventor Derek Flockhart

Derek Flockhart has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Clearing house for publish/subscribe of status data from distributed telecommunications systems
    Patent number: 8116237
    Abstract: A distributed contact center and method of managing data transfers between the distributed parts of the contact center is provided. Distributed parts of the contact center are joined together through a known communications initiation protocol, then one or both of status information and control signals are transferred between the distributed parts using lossless communication protocols. The status information and/or control signals may be published to a large number of interested entities through the use of conference call facilities.
    Type: Grant
    Filed: September 26, 2008
    Date of Patent: February 14, 2012
    Assignee: Avaya Inc.
    Inventors: Robert Steiner, Derek Flockhart
  • CLEARING HOUSE FOR PUBLISH/SUBSCRIBE OF STATUS DATA FROM DISTRIBUTED TELECOMMUNICATIONS SYSTEMS
    Publication number: 20100080150
    Abstract: A distributed contact center and method of managing data transfers between the distributed parts of the contact center is provided. Distributed parts of the contact center are joined together through a known communications initiation protocol such as SIP, then status information and/or control signals are transferred between the distributed parts using lossless communication protocols. The status information and/or control signals may be published to a large number of interested entities through the use of conference call facilities.
    Type: Application
    Filed: September 26, 2008
    Publication date: April 1, 2010
    Applicant: AVAYA, INC.
    Inventors: Robert Steiner, Derek Flockhart