Abstract: The following relates generally to data retrieval and user authentication. In some embodiments, a user is authenticated in a native mobile application. The native mobile application then obtains an authorization code, and calls an application programming interface (API) to store contextual data about the user. The API then returns, to the native mobile application, a retrieval data token. The native mobile application then launches a chat application via a universal resource identifier (URI), and passes an identification (ID) parameter to the chat application. The chat application then passes the ID parameter to a customer service provider, which then retrieves an access token based upon the authorization code. The customer service provider then retrieves, from the API, the contextual data based upon the: (i) access token, and (ii) retrieval data token.

Abstract: A system and method for enabling user session persistence between a native application and a mobile internet browser on a mobile device. The method includes authenticating a use of the native application and issuing an authentication token to the native application. The method also includes receiving from the native application the authentication token in connection with a destination address and obtaining first identifying data regarding the mobile device. The method further includes generating a key; associating the key, the authentication token, the destination address, and the first identifying data regarding the mobile device together in a database; encrypting the key to generate an encrypted key; and transmitting the encrypted key to the native application. The native application passes the encrypted key and the client key to the internet browser.