Patents by Inventor Derick Walburger

Derick Walburger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for data synchronization management between call centers and CRM systems
    Patent number: 9723075
    Abstract: Systems and methods for synchronizing data between a communications management system and data management system. In some implementations, contact data may be requested from a data management system external to and/or operated by a distinct entity with respect to a communications management system. The requested contact data may be received at the communications management system and the communications management system may be used to establish a communication using at least one contact from the requested contact data. The requested contact data may be updated using data generated during the communication and then updated contact data may be transmitted to the data management system to synchronize the two systems.
    Type: Grant
    Filed: September 12, 2014
    Date of Patent: August 1, 2017
    Assignee: INCONTACT, INC.
    Inventors: Bryan Pino, Derick Walburger, Kacie Mayberry, Chris Seaman, Rix Ryskamp
  • SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION MANAGEMENT
    Publication number: 20150081841
    Abstract: Systems and methods for synchronizing data between a communications management system and data management system. In some implementations, contact data may be requested from a data management system external to and/or operated by a distinct entity with respect to a communications management system. The requested contact data may be received at the communications management system and the communications management system may be used to establish a communication using at least one contact from the requested contact data. The requested contact data may be updated using data generated during the communication and then updated contact data may be transmitted to the data management system to synchronize the two systems.
    Type: Application
    Filed: September 12, 2014
    Publication date: March 19, 2015
    Inventors: Bryan Pino, Derick Walburger, Alex W. Lee, Darren Andrew Solomon, Aric Whitaker, Shane Cordon, Kacie Mayberry, Chris Seaman, Rix Ryskamp