Patents by Inventor Dev Mudaliar
Dev Mudaliar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9992337Abstract: An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer through an electronic device. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile that includes information to identify the customer. The identifier is received in conjunction with the telephonic connection. The customer profile is stored previous to the telephonic connection. An ID request module sends a request to the customer to provide identifying information via the electronic device of the customer. The identifying information is input to the electronic device by the customer using an electronic, non-verbal technique. An ID confirmation module receives an identification confirmation in response to the identifying information input by the customer matching the information to identify the customer in the customer profile.Type: GrantFiled: February 25, 2015Date of Patent: June 5, 2018Assignee: Teleperformance SEInventors: Alan Truitt, Dev Mudaliar
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Patent number: 9992339Abstract: An apparatus includes a communications module that establishes a verbal communication between a customer service representative of a company and a customer through an electronic device in the possession of the customer. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile stored electronically. The customer profile includes information to identify the customer. An ID confirmation module receives an identification confirmation in response to identifying information input by the customer matching the information to identify the customer in the customer profile. The identity of the customer is confirmed electronically while masking sensitive information from the customer service representative. A notification module sends a message to the customer service representative indicating that the ID confirmation module received the identification confirmation.Type: GrantFiled: August 7, 2017Date of Patent: June 5, 2018Assignee: TELEPERFORMANCE SEInventors: Alan Truitt, Dev Mudaliar
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Patent number: 9984375Abstract: An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer. An identification send module sends an identifier that alerts the customer service representative that the customer has a customer profile that includes information to identify the customer. An ID request receiver module receives a request to provide identifying information via the electronic device and displays the request to the customer. An ID input module receives the identifying information from the customer and masks the identifying information from the customer service representative. An ID comparison module compares the identifying information input by the customer with the information in the customer profile.Type: GrantFiled: February 25, 2015Date of Patent: May 29, 2018Assignee: TELEPERFORMANCE SEInventors: Alan Truitt, Dev Mudaliar
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Patent number: 9871920Abstract: An apparatus includes a communications module that establishes a verbal communication between an automated attendant of a company and a customer through an electronic device in the possession of the customer. An identification module receives an identifier that alerts the automated attendant and/or a computer system of the company that the customer has a customer profile stored electronically. The customer profile includes information to identify the customer. The identifier is received in conjunction with the verbal communication, and includes an electronic data signal. The customer profile is stored previous to the verbal communication. An ID confirmation module receives an identification confirmation in response to identifying information input by the customer matching the information to identify the customer in the customer profile. The identity of the customer is confirmed electronically.Type: GrantFiled: August 7, 2017Date of Patent: January 16, 2018Assignee: TELEPERFORMANCE SEInventors: Alan Truitt, Dev Mudaliar
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Publication number: 20170374199Abstract: An apparatus includes a communications module that establishes a verbal communication between an automated attendant of a company and a customer through an electronic device in the possession of the customer. An identification module receives an identifier that alerts the automated attendant and/or a computer system of the company that the customer has a customer profile stored electronically. The customer profile includes information to identify the customer. The identifier is received in conjunction with the verbal communication, and includes an electronic data signal. The customer profile is stored previous to the verbal communication. An ID confirmation module receives an identification confirmation in response to identifying information input by the customer matching the information to identify the customer in the customer profile. The identity of the customer is confirmed electronically.Type: ApplicationFiled: August 7, 2017Publication date: December 28, 2017Inventors: ALAN TRUITT, DEV MUDALIAR
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Publication number: 20170359465Abstract: An apparatus includes a communications module that establishes a verbal communication between a customer service representative of a company and a customer through an electronic device in the possession of the customer. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile stored electronically. The customer profile includes information to identify the customer. An ID confirmation module receives an identification confirmation in response to identifying information input by the customer matching the information to identify the customer in the customer profile. The identity of the customer is confirmed electronically while masking sensitive information from the customer service representative. A notification module sends a message to the customer service representative indicating that the ID confirmation module received the identification confirmation.Type: ApplicationFiled: August 7, 2017Publication date: December 14, 2017Inventors: ALAN TRUITT, DEV MUDALIAR
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Patent number: 9706051Abstract: An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer through an electronic device. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile that includes information to identify the customer. The identifier is received in conjunction with the telephonic connection. The customer profile is stored previous to the telephonic connection. An ID request module sends a request to the customer to provide identifying information via the electronic device of the customer. The identifying information is input to the electronic device by the customer using an electronic, non-verbal technique. An ID confirmation module receives an identification confirmation in response to the identifying information input by the customer matching the information to identify the customer in the customer profile.Type: GrantFiled: February 3, 2016Date of Patent: July 11, 2017Assignee: TELEPERFORMANCE, SAInventors: Alan Truitt, Dev Mudaliar
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Publication number: 20160156781Abstract: An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer through an electronic device. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile that includes information to identify the customer. The identifier is received in conjunction with the telephonic connection. The customer profile is stored previous to the telephonic connection. An ID request module sends a request to the customer to provide identifying information via the electronic device of the customer. The identifying information is input to the electronic device by the customer using an electronic, non-verbal technique. An ID confirmation module receives an identification confirmation in response to the identifying information input by the customer matching the information to identify the customer in the customer profile.Type: ApplicationFiled: February 3, 2016Publication date: June 2, 2016Inventors: ALAN TRUITT, DEV MUDALIAR
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Publication number: 20150170155Abstract: An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer. An identification send module sends an identifier that alerts the customer service representative that the customer has a customer profile that includes information to identify the customer. An ID request receiver module receives a request to provide identifying information via the electronic device and displays the request to the customer. An ID input module receives the identifying information from the customer and masks the identifying information from the customer service representative. An ID comparison module compares the identifying information input by the customer with the information in the customer profile.Type: ApplicationFiled: February 25, 2015Publication date: June 18, 2015Inventors: Alan Truitt, Dev Mudaliar
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Publication number: 20150172257Abstract: An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer through an electronic device. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile that includes information to identify the customer. The identifier is received in conjunction with the telephonic connection. The customer profile is stored previous to the telephonic connection. An ID request module sends a request to the customer to provide identifying information via the electronic device of the customer. The identifying information is input to the electronic device by the customer using an electronic, non-verbal technique. An ID confirmation module receives an identification confirmation in response to the identifying information input by the customer matching the information to identify the customer in the customer profile.Type: ApplicationFiled: February 25, 2015Publication date: June 18, 2015Inventors: Alan Truitt, Dev Mudaliar