Abstract: In 5G, a high degree of automated management and control mechanisms can coordinate various radios in relatively close proximity, via a zone, or in a cluster. Reactive automation coupled with hybrid algorithms utilizing internal radio states and known or expected external events or entities can enable a smart proactive 5G automation. The smart proactive 5G automation can minimize signaling between the radios and provide a hybrid distributed and centralized model utilizing a radio access network intelligent controller to increase spectrum efficiencies. Additionally, the smart proactive 5G automation can provide new service opportunities that can be offered by service providers.

Abstract: Given real-time user equipment (UE) measurements from an open radio access network (O-RAN) infrastructure, a radio access network intelligent controller (RIC) can compute a UE distribution context space. The O-RAN can comprise gNode-Bs, centralized units, and distributed units. The UE distribution context space computations can be performed by a UE context correlator module of the RIC. The UE context correlator module can also utilize a pre-defined UE context model, which contains definitions and values for various UE context attributes to generate adaptive beam-forming patterns.

Abstract: Precoding matrix computations for a large number of antenna arrays can be used to generate efficiencies within a wireless network. Utilizing network topology and context data in conjunction with known available network resources and mobile device measurements can facilitate gains in power and spectral efficiency and reduction in computation complexity posed by current procedures. To take advantage of multiple paths, the precoding matrix can be known at the radio units for each mobile device.

Abstract: In 5G, a high degree of automated management and control mechanisms can coordinate various radios in relatively close proximity, via a zone, or in a cluster. Reactive automation coupled with hybrid algorithms utilizing internal radio states and known or expected external events or entities can enable a smart proactive 5G automation. The smart proactive 5G automation can minimize signaling between the radios and provide a hybrid distributed and centralized model utilizing a radio access network intelligent controller to increase spectrum efficiencies. Additionally, the smart proactive 5G automation can provide new service opportunities that can be offered by service providers.

Abstract: Remote notification of alarms improves security. When an alarm is detected by a security system, a notification message is sent to notify a user or emergency responder. If video data is requested, only certain locations are permitted access to outputs from cameras.

Abstract: Remote notification of alarms improves security. When an alarm is detected by a security system, a notification message is sent to notify a user or emergency responder. If video data is requested, only certain locations are permitted access to outputs from cameras.

Abstract: Methods, systems, and products are disclosed for notification of alarms in security systems. An alarm is detected in a security system. An alarm code is associated to a camera, and video data is retrieved from the camera. An alarm notification address is retrieved and the video data is sent to the IP alarm notification address.

Abstract: Routing communications at a communications center includes servicing a first communication concurrently with receiving a second communication, at the communications center. It is determined, using a tangible first processor, whether a sender of the first communication and a sender of the second communication are associated with a common account. The second communication is routed to an agent based on the determining.

Abstract: Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution.

Abstract: Methods and apparatus are disclosed to adjust resource allocation in a distributive computing network. An example method includes receiving data representing performance of a first resource allocation provided by the distributive computing network. The example method includes receiving a resource request specifying a second resource allocation to be provided by the distributive computing network. The example method includes simulating the distributive computing network using the data to determine an operating configuration for adjusting the first resource allocation to satisfy the resource request with a third resource allocation, different than the second resource allocation. The example method includes adjusting the first resource allocation based on the operating configuration.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: Methods and apparatus are disclosed to adjust resource allocation in a distributive computing network. An example method includes receiving data representing performance of a first resource allocation provided by the distributive computing network. The example method includes receiving a resource request specifying a second resource allocation to be provided by the distributive computing network. The example method includes simulating the distributive computing network using the data to determine an operating configuration for adjusting the first resource allocation to satisfy the resource request with a third resource allocation, different than the second resource allocation. The example method includes adjusting the first resource allocation based on the operating configuration.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: Obtaining content by an enterprise knowledge management system includes monitoring at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile. The data is categorized, tagged and indexed for storage in the enterprise repository data store. Content selected based on a user profile, and obtained from the enterprise repository data store, is pushed to a user terminal.

Abstract: Routing communications at a communications center includes servicing a first communication concurrently with receiving a second communication, at the communications center. It is determined, using a tangible first processor, whether a sender of the first communication and a sender of the second communication are associated with a common account. The second communication is routed to an agent based on the determining.

Abstract: Methods, systems, and products are disclosed for notification of alarms in security systems. An alarm is detected in a security system. An alarm code is associated to a camera, and video data is retrieved from the camera. An alarm notification address is retrieved and the video data is sent to the IP alarm notification address.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution.