Abstract: A device that is configured to assign users to an issue cluster based on issue types for the users. The device is further configured to identify available agents and to assign each available agent to one or more knowledge area clusters based on knowledge scores. A knowledge score indicates an expertise level for an agent in a knowledge area. The device is further configured to identify an issue cluster that is associated with an issue type and to identify a user from the issue cluster. The device is further configured to identify a knowledge area cluster that is associated with the issue type and to identify an agent from the knowledge area cluster. The device is further configured to establish a network connection between a user device associated with the user and a user device associated with the agent.

Abstract: A system for determining search results for a search string based on detecting an intent from the search string receives the search string. The system determines the intent of the search string by extracting a first set of features from the search string. The first set of features represent the intent. The system compares the first set of features with a second set of features labeled with an intent tag stored in a training dataset. The system determines whether the first set of features corresponds to the second set of features. In response to determining that the first set of features corresponds to the second set of features, the system determines that the first intent tag corresponds to the intent of the search string. The system produces a search result for the search string, where a first item in the search result is a text associated with the intent tag.

Abstract: A device that is configured to assign users to an issue cluster based on issue types for the users. The device is further configured to identify available agents and to assign each available agent to one or more knowledge area clusters based on knowledge scores. A knowledge score indicates an expertise level for an agent in a knowledge area. The device is further configured to identify an issue cluster that is associated with an issue type and to identify a user from the issue cluster. The device is further configured to identify a knowledge area cluster that is associated with the issue type and to identify an agent from the knowledge area cluster. The device is further configured to establish a network connection between a user device associated with the user and a user device associated with the agent.

Abstract: Systems, computer program products, and methods are described herein for generating customized data input options using machine learning techniques. The present invention is configured to electronically receive, from a computing device of a user, an input query; retrieve, from a database associated with an entity, information associated with the user; determine a resource distribution profile of the user, wherein the resource distribution profile comprises one or more resource transfers executed by the user; generate one or more customized autocomplete options for the input query based on at least the information associated with the user and the resource distribution profile of the user; and transmit control signals configured to cause the computing device of the user to display the one or more customized autocomplete options to the user.

Abstract: Systems, computer program products, and methods are described herein for generating customized data input options using machine learning techniques. The present invention is configured to electronically receive, from a computing device of a user, an input query; retrieve, from a database associated with an entity, information associated with the user; determine a resource distribution profile of the user, wherein the resource distribution profile comprises one or more resource transfers executed by the user; generate one or more customized autocomplete options for the input query based on at least the information associated with the user and the resource distribution profile of the user; and transmit control signals configured to cause the computing device of the user to display the one or more customized autocomplete options to the user.