Patents by Inventor Devasena Rajamohan

Devasena Rajamohan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Predicting the severity of an active support ticket
    Patent number: 9785918
    Abstract: An issue tracking system capable of predicting the likelihood that an outcome of interest will occur during the lifecycle of an active support ticket. The likelihood can be represented as a severity index score. The issue tracking system can apply a predictive algorithm on attributes of the active support ticket to generate the severity index score. The predictive algorithm to use can depend on the outcome of interest while the correlation factors used to configure the predictive algorithm can depend on support tickets that have already been completed.
    Type: Grant
    Filed: September 19, 2014
    Date of Patent: October 10, 2017
    Assignee: SAP SE
    Inventors: Gabriele Bodda, Ryan Currier, Venkitesh Subramanian, Prerna Makanawala, Rei Kasai, Devasena Rajamohan, Amith Manoharan Chithambaram, Terence Chesire, Kiran Karadi
  • Predicting the Severity of an Active Support Ticket
    Publication number: 20150347906
    Abstract: An issue tracking system capable of predicting the likelihood that an outcome of interest will occur during the lifecycle of an active support ticket. The likelihood can be represented as a severity index score. The issue tracking system can apply a predictive algorithm on attributes of the active support ticket to generate the severity index score. The predictive algorithm to use can depend on the outcome of interest while the correlation factors used to configure the predictive algorithm can depend on support tickets that have already been completed.
    Type: Application
    Filed: September 19, 2014
    Publication date: December 3, 2015
    Inventors: Gabriele Bodda, Ryan Currier, Venkitesh Subramanian, Prerna Makanawala, Rei Kasai, Devasena Rajamohan, Amith Manoharan Chithambaram, Terence Chesire, Kiran Karadi
  • Providing Recommendations Through Predictive Analytics
    Publication number: 20150348051
    Abstract: A recommendation engine analyzes metrics on an active support ticket to provide recommended solutions, technicians and offers. The recommendation can communicate with a predictive analysis engine to identify solutions, technicians, or offers that are highly correlated with the input parameters. In some embodiments, instructions can be provided to a client device for measuring a metric that is used as an input parameter of the predictive analysis engine. The customer or the technician can follow the instructions to measure the metric.
    Type: Application
    Filed: July 31, 2014
    Publication date: December 3, 2015
    Inventors: Gabriele Bodda, Ryan Currier, Venkitesh Subramanian, Prerna Makanawala, Rei Kasai, Devasena Rajamohan, Amith Manoharan Chithambaram, Terence Chesire, Kiran Karadi
  • Predicting the Severity of an Active Support Ticket
    Publication number: 20150346918
    Abstract: An issue tracking system capable of predicting the likelihood that an outcome of interest will occur during the lifecycle of an active support ticket. The likelihood can be represented as a severity index score. The issue tracking system can apply a predictive algorithm on attributes of the active support ticket to generate the severity index score. A graphics engine can present each active support ticket as a line positioned along the perimeter of an inner circle where the length of the line represents the severity index score of the corresponding active support ticket. In some examples, the lines can extend towards an outer circle that represents a predefined threshold value for the severity index score.
    Type: Application
    Filed: September 19, 2014
    Publication date: December 3, 2015
    Inventors: Gabriele Bodda, Ryan Currier, Venkitesh Subramanian, Prerna Mankanawala, Rei Kasai, Devasena Rajamohan, Amith Manoharan Chithambaram, Terence Chesire, Kiran Karadi
  • Consistent interface for flag and tag
    Patent number: 8762454
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a flag and/or a tag business object.
    Type: Grant
    Filed: February 16, 2012
    Date of Patent: June 24, 2014
    Assignee: SAP AG
    Inventors: Bernhard Kohlhaas, Shanmuga Priya Vijayarajendran, Devasena Rajamohan, Werner Gnan, Peter Latocha, Michael Seubert
  • Managing consistent interfaces for retail business objects across heterogeneous systems
    Patent number: 8589263
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a retail allocation and/or a retail event business object.
    Type: Grant
    Filed: March 31, 2008
    Date of Patent: November 19, 2013
    Assignee: SAP AG
    Inventors: Susanne Doenig, Harald Bommer, Jean Corbeil, Ruediger Zuerl, Devasena Rajamohan, Maryam Mohammadian, Alexander Grendel, Thomas Gabelmann, Thomas Weiler, Sabine Lankau, Dieter Scheerer
  • Consistent set of interfaces derived from a business object model
    Patent number: 8566193
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction.
    Type: Grant
    Filed: December 15, 2006
    Date of Patent: October 22, 2013
    Assignee: SAP AG
    Inventors: Abhinava Pratap Singh, Andreas Esau, Andreas Huber-Buschbeck, Andreas Seibel, Astrid Doppenschmidt, Bleickard Langendoerfer, Chandramohan Reddy Yengoti, Christian Hissler, Cornel Leinenkugel, Devasena Rajamohan, Gerd Egen, Gerold Wellenhofer, Gregor Arlt, Hans-Peter Thienel, Heiko Theissen, Jens-Martin Wolle, Jerome Poulin, Kerstin Hambrecht, Klaus Zumbach, Madhavi Koujalagi, Moghaddam Masoumeh, Oliver Vonderheid, Ralf Wagenknecht, Siarhei Ulasenka, Stefan Christian Boehm, Susanne Doenig, Svetlana Rebholz, Thiemo Lindemann, Thomas Schneider, Udo Herbst, Uwe Oehler, Rolf Waltemathe, Carsten Pluder, Harsh Panwar, Eberhard Schick, Corinne Reisert, Juergen Hollberg, Peter Wadewitz, Shankar V, Christof Rausse
  • Consistent Interface for Flag and Tag
    Publication number: 20130218981
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a flag and/or a tag business object.
    Type: Application
    Filed: February 16, 2012
    Publication date: August 22, 2013
    Inventors: Bernhard Kohlhaas, Shanmuga Priya Vijayarajendran, Devasena Rajamohan, Werner Gnan, Peter Latocha, Michael Seubert
  • Providing customer relationship management application as enterprise services
    Patent number: 8396749
    Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.
    Type: Grant
    Filed: March 30, 2006
    Date of Patent: March 12, 2013
    Assignee: SAP AG
    Inventors: Alexander Koegler, Hamid Moghaddam, Christian Haas, Berthold Wocher, Steffen Hartig, Devasena Rajamohan, Joachim Barnbeck, Olivier M. Dreidemy, Alexandra Mark, Yuh-Cherng Wu, Christopher Ronnewinkel, Michael Lesk, Andre Wachholz-Prill, Martina Lahr, Joerg Walzenbach, Helge Schulte, Volkmar Stegmann, Ingo Pfitzner, Christoph Engler, Wilfried Merkel, Thomas Bach, Cordula Ude, Peer Marschall, Tao Yu, Stefan Adelmann, Rainer Heun, Katja Kasteleiner, Steffen Tatzel, Dagmar Opitz, Martina Keller, Andrea Sudbrack, Uwe Herold, Georg Podhajsky, Thomas Nitschke, Stefan Franke, Wolfgang Nieswand, Michael Jung, Christoph Lehner, Boris Krems, Dietmar Storz, Tariq Khasawneh, Theo Zimmermann, Naci Kalyoncu
  • Managing Consistent Interfaces for Business Objects Across Heterogeneous Systems
    Publication number: 20090248473
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a store and/or a work center business object.
    Type: Application
    Filed: March 31, 2008
    Publication date: October 1, 2009
    Inventors: Susanne Doenig, Harald Bommer, Devasena Rajamohan, Dieter Scheerer, Andreas Paul, Udo Lanzer, Jean Corbeil, Maryam Mohammadian, Christian Hald, Thomas Schneider, Kerstin Hambrecht, Andreas Seibel
  • Managing Consistent Interfaces for Sales Price Business Objects Across Heterogeneous Systems
    Publication number: 20090248429
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a sales price information and/or a sales price specification business object.
    Type: Application
    Filed: March 31, 2008
    Publication date: October 1, 2009
    Applicant: SAP AG
    Inventors: Susanne Doenig, Harald Bommer, Devasena Rajamohan, Dieter Scheerer, Ruediger Zuerl, Jean Corbeil, Maryam Mohammadian, Alexander Grendel
  • Managing Consistent Interfaces for Retail Business Objects Across Heterogeneous Systems
    Publication number: 20090248547
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a retail allocation and/or a retail event business object.
    Type: Application
    Filed: March 31, 2008
    Publication date: October 1, 2009
    Applicant: SAP AG
    Inventors: Susanne Doenig, Harald Bommer, Jean Corbeil, Ruediger Zuerl, Devasena Rajamohan, Maryam Mohammadian, Alexander Grendel, Thomas Gabelmann, Thomas Weiler, Sabine Lankau, Dieter Scheerer
  • Consistent set of interfaces derived from a business object model
    Publication number: 20080133303
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction.
    Type: Application
    Filed: December 15, 2006
    Publication date: June 5, 2008
    Inventors: Abhinava Singh, Andor Vizhanyo, Andreas Esau, Andreas Huber-Buschbeck, Andreas Seibel, Astrid Doppenschmidt, Bleickard Langendoerfer, Budi Santoso, Chandramohan Yengoti, Christian Hissler, Christian Werner, Christof Rausse, Cornel Leinenkugel, Devasena Rajamohan, Dietmar Henkes, Gabor Szigeti, Gerd Egen, Gerold Wellenhofer, Gergor Arlt, Hans-Peter Thienel, Heiko Theissen, Jens-Martin Wolle, Jerome Poulin, Kerstin Hambrecht, Klaus Zumbach, Madhavi Koujalagi, Mark Schuette, Moghaddam Masoumeh, Oliver Vonderheid, Ralf Wagenknecht, Rana Chakrabarti, Ravishankar Bijjala, Shiry Achiman, Siarhei Ulasenka, Stefan Boehm, Susanne Doenig, Svetlana Rebholz, Tamas Varga, Thiemo Lindemann, Thomas Schneider, Udo Herbst, Uwe Oehler, Rolf Waltemathe, Carsten Pluder, Harsh Panwar, Eberhard Schick, Corinne Reisert, Juergen Hollberg, Peter Wadewitz, Shankar V
  • Providing customer relationship management application as enterprise services
    Publication number: 20070233574
    Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.
    Type: Application
    Filed: March 30, 2006
    Publication date: October 4, 2007
    Inventors: Alexander Koegler, Hamid Moghaddam, Christian Haas, Berthold Wocher, Steffen Hartig, Devasena Rajamohan, Joachim Barnbeck, Olivier Dreidemy, Alexandra Mark, Yuh-Cherng Wu, Christopher Ronnewinkel, Michael Lesk, Andre Wachholz-Prill, Martina Lahr, Joerg Walzenbach, Helge Schulte, Volkmar Stegmann, Ingo Pfitzner, Christoph Engler, Wilfried Merkel, Thomas Bach, Cordula Ude, Peer Marschall, Tao Yu, Stefan Adelmann, Rainer Heun, Katja Kasteleiner, Steffen Tatzel, Dagmar Opitz, Martina Keller, Andrea Sudbrack, Uwe Herold, Georg Podhajsky, Thomas Nitschke, Stefan Franke, Wolfgang Nieswand, Michael Jung, Christoph Lehner, Boris Krems, Dietmar Storz, Tariq Khasawneh, Theo Zimmermann, Naci Kalyoncu