Abstract: A method includes ingesting, by a clinical trial management platform, data from multiple clinical trial site systems associated with multiple clinical trials, responsive to authentication of user credentials of a user, providing the user with access to the clinical trial management platform, based on the user credentials, identifying a particular clinical trial associated with the user, through the clinical trial management platform, providing the user with access to multiple clinical trial software services based on the authenticated user credentials, based on the ingested data for the particular clinical trial associated with the user, presenting to the user a user-specific task list for user tasks related to the particular clinical trial; and through the clinical trial management platform, establishing a communication link between the user and another user, the communication link enabling direct, real-time messaging via the clinical trial management platform between the user and the other user.

Abstract: Techniques are provided for performing information technology service management (ITSM) correlation for infrastructure environment functions such as management, operation, and remediation. Specifically, a processor may receive an incident identifier for an incident record corresponding to an incident encountered by the infrastructure environment. The processor may use the incident identifier to correlate incident data to data of different management services, e.g., change management and problem management. Specifically, the processor may correlate the incident data to change data, and the change data may be correlated to problem data. The processor may also correlate the incident data to other incident data, and the other incident data may be correlated to problem data. The problem data can be utilized to improve or remediate the incident of interest.