Abstract: A system and method of providing reject rate data and monitoring media handling device performance related to the reject rate data is disclosed, wherein the media handling device may be an automated teller machine. The system and methods may include determining a reject rate; analyzing a set of reject rate data for trending and statistical comparative analysis; transferring the set of reject rate data from one or more ATMs; and loading the set of rejection rate data into a data warehouse. The method may further include analyzing the set of reject rate data for trending and statistical comparative analysis to gain insight and make improvements to the customer experience at the ATM. The method may further include providing predictive fault tracing to predict in advance when the ATM needs maintenance.

Abstract: A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.