Abstract: Disclosed is an improved approach to process data and events from disparate ecosystems pertaining to products. An approach is provided to automatically cluster events from various ecosystems into noteworthy incidents and to correlate them with entities extracted from each system. Incidents are correlated between ecosystems to classify the type of incidents and to give a coherent converged picture of the event streams coming from the various ecosystems. Noteworthy incidents are automatically converted into tickets and their severity is ascertained from the associated incidents. Tickets that reference underlying defects with the product or service are converted into issues.

Abstract: A system for auditing an enterprise IT environment, including: a multi-tier hierarchy generator configured to generate a multi-tier hierarchy, between and within each tier, maps the enterprise IT environment across a plurality of software applications of different types via which the IT environment is implemented; and an auditing unit configured to check IT environment requirements against the IT environment based on the multi-tier hierarchy.

Abstract: A system for providing a graphical user interface, including: a multi-tier hierarchy, stored in a database, which maps links between and among a plurality of tiers of an enterprise IT environment; and a dashboard that provides a user-interactive visualization of the enterprise IT environment based on the multi-tier hierarchy.

Abstract: A system and method for automatically generating cross-application dependency maps for enterprise IT environments is described. Automated code parsing techniques are used to identify dependencies between and among different business applications within the IT environment, including for both legacy and modern business applications. A thorough analysis of the enterprise-wide impact of a programming change, such as, for example, a change to the code of a legacy business application, can be conducted. There is the ability to perform canonical and customized searches of dependent elements between components of the IT environment and generate impact reports that can show how desired changes to particular applications may affect the environment. The impact of changes in a code repository, which can include documents in different programming languages that reside in a separate code environment, can be identified and analyzed.

Abstract: A system for testing a benefit plan for quality assurance is provided. A test adjudication engine is configured to process claims in accordance with the benefit plan, each of the claims having one or more parameters. A database is configured to store the benefit plan and quality assurance data, the quality assurance data including: (a) historical claims, each historical claim having an associated historical adjudication, and (b) new claims, each new claim not having an associated historical adjudication. An interactive dashboard is configured to allow a user to batch claims for processing by the test adjudication engine, from among the historical claims and the new claims, based on the one or more parameters.

Abstract: A system for tracing transactions includes a system mapping engine configured to generate a multi-tier control point map based on linked transactions across one or more systems having different management software, wherein the linked transactions are identified from transaction records obtained from parsed source code and transaction data of the one or more source systems; and a tracing engine configured to trace the linked transactions across the one or more source systems based on the multi-tier control point map. The multi-tier control point map provides end-to-end transaction traceability via the linked transactions.

Abstract: A system for testing a benefit plan for quality assurance is provided. A test adjudication engine is configured to process claims in accordance with the benefit plan, each of the claims having one or more parameters. A database is configured to store the benefit plan and quality assurance data, the quality assurance data including: (a) historical claims, each historical claim having an associated historical adjudication, and (b) new claims, each new claim not having an associated historical adjudication. An interactive dashboard is configured to allow a user to batch claims for processing by the test adjudication engine, from among the historical claims and the new claims, based on the one or more parameters.

Abstract: A system and method for automatically generating cross-application dependency maps for enterprise IT environments is described. Automated code parsing techniques are used to identify dependencies between and among different business applications within the IT environment, including for both legacy and modern business applications. A thorough analysis of the enterprise-wide impact of a programming change, such as, for example, a change to the code of a legacy business application, can be conducted. There is the ability to perform canonical and customized searches of dependent elements between components of the IT environment and generate impact reports that can show how desired changes to particular applications may affect the environment. The impact of changes in a code repository, which can include documents in different programming languages that reside in a separate code environment, can be identified and analyzed.

Abstract: A system for tracing transactions includes a system mapping engine configured to generate a multi-tier control point map based on linked transactions across one or more systems having different management software, wherein the linked transactions are identified from transaction records obtained from parsed source code and transaction data of the one or more source systems; and a tracing engine configured to trace the linked transactions across the one or more source systems based on the multi-tier control point map. The multi-tier control point map provides end-to-end transaction traceability via the linked transactions.

Abstract: A system for auditing an enterprise IT environment includes a multi-tier hierarchy generator configured to generate a multi-tier hierarchy, between and within each tier, maps the IT environment across a plurality of software applications of different types via which the IT environment is implemented. The system includes a test generation engine configured to generate test cases based on intake data about the IT environment. The system includes an auditing unit configured to test the IT environment based on the test cases and the multi-tier hierarchy.

Abstract: A system for tracing transactions includes a system mapping engine configured to generate a multi-tier control point map based on linked transactions across one or more systems having different management software, wherein the linked transactions are identified from transaction records obtained from parsed source code and transaction data of the one or more source systems; and a tracing engine configured to trace the linked transactions across the one or more source systems based on the multi-tier control point map. The multi-tier control point map provides end-to-end transaction traceability via the linked transactions.

Abstract: A system for tracing transactions includes a system mapping engine configured to generate a multi-tier control point map based on source code and transaction data of one or more source systems; and a tracing engine configured to trace transactions across the one or more source systems based on the multi-tier control point map. The multi-tier control point map provides end-to-end transaction traceability.

Abstract: A system for auditing an enterprise IT environment includes a multi-tier hierarchy generator configured to generate a multi-tier hierarchy, between and within each tier, maps the IT environment across a plurality of software applications of different types via which the IT environment is implemented. The system includes a test generation engine configured to generate test cases based on intake data about the IT environment. The system includes an auditing unit configured to test the IT environment based on the test cases and the multi-tier hierarchy.

Abstract: A system for tracing transactions includes a system mapping engine configured to generate a multi-tier control point map based on source code and transaction data of one or more source systems; and a tracing engine configured to trace transactions across the one or more source systems based on the multi-tier control point map. The multi-tier control point map provides end-to-end transaction traceability.

Abstract: A system for infrastructure dependency mapping of an enterprise IT environment includes an application cross-dependency mapping engine configured to generate a multi-tier call hierarchy that, between and within each tier, maps the IT environment across a plurality of software applications of different types via which the IT environment is implemented. The system also includes a topology manager configured to, map the multi-tier call hierarchy to infrastructure elements of the IT enterprise environment, and thereby generate an infrastructure map.

Abstract: A system for auditing an enterprise IT environment, including: a multi-tier hierarchy generator configured to generate a multi-tier hierarchy, between and within each tier, maps the enterprise IT environment across a plurality of software applications of different types via which the IT environment is implemented; and an auditing unit configured to check IT environment requirements against the IT environment based on the multi-tier hierarchy.

Abstract: A system for providing a graphical user interface, including: a multi-tier hierarchy, stored in a database, which maps links between and among a plurality of tiers of an enterprise IT environment; and a dashboard that provides a user-interactive visualization of the enterprise IT environment based on the multi-tier hierarchy.

Abstract: A system for enterprise-level software project management includes a system inventory database coupled to one or more enterprise IT systems configured for enterprise-level software development. The system also includes a project builder configured to build an enterprise-level software development project based on received user intent data and IT environment data retrieved from the system inventory database. The software development projects includes a multi-tier hierarchy that provides hierarchal linking between a plurality of project tiers of the software development project. The system also includes a project management engine configured to enable a user to manage the software development project via an interactive dashboard. Management of the software development project is based on the multi-tier hierarchy.

Abstract: A system for testing a benefit plan for quality assurance is provided. A test adjudication engine is configured to process claims in accordance with the benefit plan, each of the claims having one or more parameters. A database is configured to store the benefit plan and quality assurance data, the quality assurance data including: (a) historical claims, each historical claim having an associated historical adjudication, and (b) new claims, each new claim not having an associated historical adjudication. An interactive dashboard is configured to allow a user to batch claims for processing by the test adjudication engine, from among the historical claims and the new claims, based on the one or more parameters.

Abstract: A system for providing end-to-end traceable benefit plans. An intake engine is configured to generate, from input source data, a plurality of benefit plan components having one or more cross-dependencies with respect to each other, wherein the benefit plan components include: data structures reflecting benefit plan aspects and associated rules for implementation with respect to the benefit plan. An assembly module is configured to assemble a benefit plan file from the benefit plan components, the benefit plan file associating benefit components with and across workflows and systems. A claims processing IT environment is configured to load the benefit plan file, and to process claims in accordance with the benefit plan file.