Patents by Inventor Dhiraj Jain

Dhiraj Jain has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Secure remote data submission for IVR systems
    Patent number: 11677872
    Abstract: Apparatus and methods for enhancing security of an authentication process of a caller that initiated a call in an Interactive Voice Response (“IVR”) system are provided. The methods may include routing the call through the IVR system to a headset. After the routing, the methods may include retrieving data associated with the caller. In response to the retrieved data meeting one or more predetermined conditions, a graphical user interface of an agent computer paired to the headset may display a plurality of validation information for validating the caller. Selection by the agent of validation information may trigger methods for transmitting a request to the caller, via a caller mobile phone, to input the validation information selected by the agent. The methods may additionally include authenticating the caller based at least in part on the information input into the mobile phone.
    Type: Grant
    Filed: August 12, 2021
    Date of Patent: June 13, 2023
    Assignee: Bank of America Corporation
    Inventors: Juraj Partila, Yogesh Raghuvanshi, Saurabh Mehta, Dhiraj Jain, ChiaHsun Lin, Lining Mo, Shali Liu, Sivakumar Nagarajan
  • SECURE REMOTE DATA SUBMISSION FOR IVR SYSTEMS
    Publication number: 20230050098
    Abstract: Apparatus and methods for enhancing security of an authentication process of a caller that initiated a call in an Interactive Voice Response (“IVR”) system are provided. The methods may include routing the call through the IVR system to a headset. After the routing, the methods may include retrieving data associated with the caller. In response to the retrieved data meeting one or more predetermined conditions, a graphical user interface of an agent computer paired to the headset may display a plurality of validation information for validating the caller. Selection by the agent of validation information may trigger methods for transmitting a request to the caller, via a caller mobile phone, to input the validation information selected by the agent. The methods may additionally include authenticating the caller based at least in part on the information input into the mobile phone.
    Type: Application
    Filed: August 12, 2021
    Publication date: February 16, 2023
    Inventors: Juraj Partila, Yogesh Raghuvanshi, Saurabh Mehta, Dhiraj Jain, ChiaHsun Lin, Lining Mo, Shali Liu, Sivakumar Nagarajan