Patents by Inventor DhivyaPriya Venkatachalam

DhivyaPriya Venkatachalam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for multimedia contact routing
    Patent number: 9117188
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Grant
    Filed: December 9, 2013
    Date of Patent: August 25, 2015
    Assignee: VERIZON PATENT AND LICENSING INC.
    Inventors: Priyank Johri, Nikhil Dhoble, Apurva J. Sheth, DhivyaPriya Venkatachalam, Santosh Mohan Bijur
  • METHOD AND SYSTEM FOR MULTIMEDIA CONTACT ROUTING
    Publication number: 20140164041
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Application
    Filed: December 9, 2013
    Publication date: June 12, 2014
    Inventors: Priyank JOHRI, Nikhil DHOBLE, Apurva J. SHETH, DhivyaPriya VENKATACHALAM, Santosh Mohan BIJUR
  • Method and system for multimedia contact routing
    Patent number: 8605886
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Grant
    Filed: December 18, 2006
    Date of Patent: December 10, 2013
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Priyank Johri, Nikhil Dhoble, Apurva J. Sheth, DhivyaPriya Venkatachalam, Santosh Mohan Bijur
  • METHOD AND SYSTEM FOR MULTIMEDIA CONTACT ROUTING
    Publication number: 20080147470
    Abstract: A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.
    Type: Application
    Filed: December 18, 2006
    Publication date: June 19, 2008
    Applicants: Verizon Data Services Inc., Verizon Data Services India Private Ltd.
    Inventors: Priyank Johri, Nikhil Dhoble, Apurva J. Sheth, DhivyaPriya Venkatachalam, Santosh Mohan Bijur