Patents by Inventor Diaa EIDin M.Y.A. Nasr

Diaa EIDin M.Y.A. Nasr has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Increasing the accuracy of service quality management metrics
    Patent number: 9667507
    Abstract: According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.
    Type: Grant
    Filed: November 12, 2015
    Date of Patent: May 30, 2017
    Assignee: International Business Machines Corporation
    Inventors: Peter H. Burton, Manvendra Gupta, Helena Litani, Diaa EIDin M.Y.A. Nasr
  • INCREASING THE ACCURACY OF SERVICE QUALITY MANAGEMENT METRICS
    Publication number: 20160065420
    Abstract: According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.
    Type: Application
    Filed: November 12, 2015
    Publication date: March 3, 2016
    Inventors: Peter H. Burton, Manvendra Gupta, Helena Litani, Diaa EIDin M.Y.A. Nasr
  • Increasing the accuracy of service quality management metrics
    Patent number: 9244801
    Abstract: According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.
    Type: Grant
    Filed: March 31, 2014
    Date of Patent: January 26, 2016
    Assignee: International Business Machines Corporation
    Inventors: Peter H. Burton, Manvendra Gupta, Helena Litani, Diaa EIDin M. Y. A. Nasr
  • INCREASING THE ACCURACY OF SERVICE QUALITY MANAGEMENT METRICS
    Publication number: 20150278062
    Abstract: According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.
    Type: Application
    Filed: March 31, 2014
    Publication date: October 1, 2015
    Applicant: International Business Machines Corporation
    Inventors: Peter H. Burton, Manvendra Gupta, Helena Litani, Diaa EIDin M.Y.A. Nasr