Patents by Inventor Diana Mingels
Diana Mingels has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240046043Abstract: Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.Type: ApplicationFiled: October 5, 2023Publication date: February 8, 2024Inventors: Oluwatobi Olabiyi, Erik T. Mueller, Diana Mingels, Zachary Kulis
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Patent number: 11876756Abstract: A computing device may represent dialog for output by a chatbot as a response graph. The graph may consist of nodes and edges, both of which may have attributes. The graph may be linked with another graph. There may be one or more traversal paths through the graph. The computing device may represent each traversal path as a row in a database table. Each column in the table row may correspond to: one or more nodes in the traversal path, a condition value, weight, and/or other filtering condition. A computing device may display a graphical user interface that allows a user to add, edit, and/or delete nodes and/or edges of the graph. The user interface may also allow the user to compare two or more graphs. The user interface may generate visualizations of traversal paths of a response graph.Type: GrantFiled: September 2, 2021Date of Patent: January 16, 2024Assignee: Capital One Services, LLCInventors: Diana Mingels, Amandeep Bakshi, Robert Cowell, Jeremy Doll, Jed Dunn, Mathias Menasi
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Patent number: 11816439Abstract: Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.Type: GrantFiled: September 22, 2022Date of Patent: November 14, 2023Assignee: Capital One Services, LLCInventors: Oluwatobi Olabiyi, Erik T. Mueller, Diana Mingels, Zachary Kulis
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Patent number: 11706164Abstract: A computing device may represent dialog for output by a chatbot as a response graph. The graph may consist of nodes and edges, both of which may have attributes. The graph may be linked with another graph. There may be one or more traversal paths through the graph. The computing device may represent each traversal path as a row in a database table. Each column in the table row may correspond to: one or more nodes in the traversal path, a condition value, weight, and/or other filtering condition. A computing device may display a graphical user interface that allows a user to add, edit, and/or delete nodes and/or edges of the graph. The user interface may also allow the user to compare two or more graphs. The user interface may generate visualizations of traversal paths of a response graph.Type: GrantFiled: May 10, 2021Date of Patent: July 18, 2023Assignee: Capital One Services, LLCInventors: Diana Mingels, Amandeep Bakshi, Robert Cowell, Jeremy Doll, Jed Dunn, Mathias Menasi
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Publication number: 20230015665Abstract: Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.Type: ApplicationFiled: September 22, 2022Publication date: January 19, 2023Inventors: Oluwatobi Olabiyi, Erik T. Mueller, Diana Mingels, Zachary Kulis
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Publication number: 20220360545Abstract: A computing device may represent dialog for output by a chatbot as a response graph. The graph may consist of nodes and edges, both of which may have attributes. The graph may be linked with another graph. There may be one or more traversal paths through the graph. The computing device may represent each traversal path as a row in a database table. Each column in the table row may correspond to: one or more nodes in the traversal path, a condition value, weight, and/or other filtering condition. A computing device may display a graphical user interface that allows a user to add, edit, and/or delete nodes and/or edges of the graph. The user interface may also allow the user to compare two or more graphs. The user interface may generate visualizations of traversal paths of a response graph.Type: ApplicationFiled: September 2, 2021Publication date: November 10, 2022Inventors: Diana Mingels, Amandeep Bakshi, Robert Cowell, Jeremy Doll, Jed Dunn, Mathias Menasi
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Publication number: 20220360544Abstract: A computing device may represent dialog for output by a chatbot as a response graph. The graph may consist of nodes and edges, both of which may have attributes. The graph may be linked with another graph. There may be one or more traversal paths through the graph. The computing device may represent each traversal path as a row in a database table. Each column in the table row may correspond to: one or more nodes in the traversal path, a condition value, weight, and/or other filtering condition. A computing device may display a graphical user interface that allows a user to add, edit, and/or delete nodes and/or edges of the graph. The user interface may also allow the user to compare two or more graphs. The user interface may generate visualizations of traversal paths of a response graph.Type: ApplicationFiled: May 10, 2021Publication date: November 10, 2022Applicant: Capital One Services, LLCInventors: Diana Mingels, Amandeep Bakshi, Robert Cowell, Jeremy Doll, Jed Dunn, Mathias Menasi
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Patent number: 11468246Abstract: Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.Type: GrantFiled: July 22, 2020Date of Patent: October 11, 2022Assignee: Capital One Services, LLCInventors: Oluwatobi Olabiyi, Erik T. Mueller, Diana Mingels, Zachary Kulis
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Patent number: 11417317Abstract: Aspects described herein may relate to the determination of data that is indicative of a greater range of speech properties than input text data. The determined data may be used as input to one or more speech processing tasks, such as model training, model validation, model testing, or classification. For example, after a model is trained based on the determined data, the model's performance may exhibit more resilience to a wider range of speech properties. The determined data may include one or more modified versions of the input text data. The one or more modified versions may be associated with the one or more speakers or accents and/or may be associated with one or more levels of semantic similarity in relation to the input text data. The one or more modified versions may be determined based on one or more machine learning algorithms.Type: GrantFiled: February 20, 2020Date of Patent: August 16, 2022Assignee: Capital One Services, LLCInventors: Christopher Larson, Tarek Aziz Lahlou, Diana Mingels, Zachary Kulis, Erik T. Mueller
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Publication number: 20210027025Abstract: Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.Type: ApplicationFiled: July 22, 2020Publication date: January 28, 2021Inventors: Oluwatobi Olabiyi, Erik T. Mueller, Diana Mingels, Zachary Kulis
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Publication number: 20200320982Abstract: Aspects described herein may relate to the determination of data that is indicative of a greater range of speech properties than input text data. The determined data may be used as input to one or more speech processing tasks, such as model training, model validation, model testing, or classification. For example, after a model is trained based on the determined data, the model's performance may exhibit more resilience to a wider range of speech properties. The determined data may include one or more modified versions of the input text data. The one or more modified versions may be associated with the one or more speakers or accents and/or may be associated with one or more levels of semantic similarity in relation to the input text data. The one or more modified versions may be determined based on one or more machine learning algorithms.Type: ApplicationFiled: February 20, 2020Publication date: October 8, 2020Inventors: Christopher Larson, Tarek Aziz Lahlou, Diana Mingels, Zachary Kulis, Erik T. Mueller
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Patent number: 10607598Abstract: Aspects described herein may relate to the determination of data that is indicative of a greater range of speech properties than input text data. The determined data may be used as input to one or more speech processing tasks, such as model training, model validation, model testing, or classification. For example, after a model is trained based on the determined data, the model's performance may exhibit more resilience to a wider range of speech properties. The determined data may include one or more modified versions of the input text data. The one or more modified versions may be associated with the one or more speakers or accents and/or may be associated with one or more levels of semantic similarity in relation to the input text data. The one or more modified versions may be determined based on one or more machine learning algorithms.Type: GrantFiled: July 25, 2019Date of Patent: March 31, 2020Assignee: Capital One Services, LLCInventors: Christopher Larson, Tarek Aziz Lahlou, Diana Mingels, Zachary Kulis, Erik T. Mueller