Abstract: A method for the management of an automatic branch exchange of the type interacting with a plurality of users by means of a plurality of user terminals comprises the following steps: the identification of each of said users by at least one user identifier; and the creation of a table of users (1), associating a user profile with said at least one user identifier of each user, each user profile comprising at least one attribute assigned to said user and especially a set of user terminals that is possibly vacant. The interaction between said automatic branch exchange and each user takes place as a function of the user profile associated with said user.

Abstract: A method for defining a call forward operation in a telecommunications system. A user activates a call forward function, and receives a system response proposing a default value for the orginator. The user either validates the default originator or makes and validates an alternate choice. Once the originator is validated, the user receives a system response proposing a default value for the destination. Once again, the user either validates the default destination, or makes and validates an alternate choice. The originator and destination are identified by the system by an assigned number, user name or combination of assigned number and user name.