Patents by Inventor Diego Alonso Klajner

Diego Alonso Klajner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR DYNAMICALLY LOADED APPLICATION/AGENT TERMINAL INTEGRATION
    Publication number: 20190196676
    Abstract: A dynamically loadable application (e.g., a networked application, such as a Back-to-Back User Agent (B2BUA)) receives a Session Initiation Protocol (SIP) message. For example, the SIP message may be an incoming SIP INVITE message to establish a communication session between a communication endpoint and an agent terminal in a contact center. The dynamically loadable application attaches information to the SIP message. The attached information is for adding additional graphical user interface element(s) on the agent terminal. The dynamically loadable application sends the SIP message with the attached information to the agent terminal. The agent terminal then uses the attached information to display additional graphical user interface element(s) on the agent terminal. For example, the graphical user interface element may be a new call recording button.
    Type: Application
    Filed: December 26, 2017
    Publication date: June 27, 2019
    Inventors: Brian Hillis, Pier Angelo Tognini Filho, Renato Simoes, Diego Alonso Klajner