Patents by Inventor Diego Becerra

Diego Becerra has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • REAL TIME STATISTICS FOR CONTACT CENTER MOOD ANALYSIS METHOD AND APPARATUS
    Publication number: 20140058721
    Abstract: Methods and systems for providing a graphical depiction of a determined sentiment for a contact received at a contact center are provided. Moreover, the determined sentiment can be displayed for a grouping of contacts as an aggregated sentiment. The sentiment or aggregated sentiment can be displayed in real time or near real time.
    Type: Application
    Filed: August 24, 2012
    Publication date: February 27, 2014
    Applicant: AVAYA INC.
    Inventor: Diego Becerra