Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.

Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.

Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises monitoring user input, preferences, and navigation patterns of a website or computer application on a user computer device, such as a computer, phone, or tablet. Administrator-defined rules are applied to the user input, preferences, or navigation patterns to generate a suggestion for a customer service application, such as a self-service FAQ page, video chat assistance, live chat assistance, or a case ticket system. The customer service application suggestion is displayed on the user computer device and may be transferred to a different device.