Patents by Inventor Digital Manufacturing, Inc.

Digital Manufacturing, Inc. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • APPARATUS AND METHOD FOR REAL-TIME DATA CAPTURE AND USAGE FOR FAULT REPAIR
    Publication number: 20130218783
    Abstract: A method for troubleshooting and providing technical support using a real-time transmission of audio data and video data. The method can include receiving a signal associated with a problem of a piece of equipment, instrument or machinery; in response to receiving the signal, initiating a communication channel capable of transmitting troubleshooting information between a user at a local site of the piece of equipment, instrument, or machinery, and at least one service representative at a remote site; transmitting information between the service representative and the user relating to the equipment, instrument, or machinery for purposes of troubleshooting the problem; and uploading a video of troubleshooting for the user relating to the equipment, instrument, or machinery taken at the local site. Accordingly, the method can be used to transmit and capture real-time fault diagnosis, troubleshooting analysis, and repair of equipment, instruments, and appliances.
    Type: Application
    Filed: February 21, 2013
    Publication date: August 22, 2013
    Applicant: DIGITAL MANUFACTURING, INC.
    Inventor: Digital Manufacturing, Inc.