Patents by Inventor Dik Moore

Dik Moore has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Transfer caller into speech make-a-payment transaction
    Patent number: 8554674
    Abstract: A user calling a payment center has the option of using an automated speech recognition payment system or a human representative to make the payment. If the user selects to make a payment using a human representative, the representative may, at some point, transfer the user into the automated speech recognition payment system. If the user has already been authenticated, he may not need to re-authenticate himself to the system. If the user selects to make a payment the automated system, and then gets transferred to a human representative during the payment process, the representative may, at some point, transfer the user into the automated speech recognition payment system. Again, if the user has already been authenticated either by the system initially or by the representative, he may not need to re-authenticate himself to the system.
    Type: Grant
    Filed: October 31, 2006
    Date of Patent: October 8, 2013
    Assignee: United Services Automobile Association (USAA)
    Inventors: Frank Subealdea, Jr., Dik Moore, Thomas Chudanov, Hector Castillo, Linda Karen Leach