Patents by Inventor Dileep Kumar Basam

Dileep Kumar Basam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11972438
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Grant
    Filed: September 21, 2022
    Date of Patent: April 30, 2024
    Assignee: eBay Inc.
    Inventor: Dileep Kumar Basam
  • Patent number: 11572232
    Abstract: Techniques for automatically modulating a physical configuration of a reconfigurable building structure. A reconfigurable building structure may be constructed of physical elements that are movable with respect to one another to facilitate actuating the reconfigurable building structure between a plurality of different physical configurations. The physical configuration of a reconfigurable building structure may be adjusted to accommodate for physical dimensions of an item that is going to be moved into the reconfigurable building structure. For example, a spacing between two shelves may be expanded in response to an order being placed for a large item. In this way, when the item is delivered to a physical address associated with the reconfigurable building structure, various physical characteristics of the reconfigurable building structure may have already been modulated to accept the item.
    Type: Grant
    Filed: October 11, 2021
    Date of Patent: February 7, 2023
    Assignee: eBay Inc.
    Inventors: Dileep Kumar Basam, Andrew Chalkley, Ethan Benjamin Rubinson, Jean-David Ruvini, Bindia Saraf, Qiaosong Wang
  • Publication number: 20230015375
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Application
    Filed: September 21, 2022
    Publication date: January 19, 2023
    Inventor: Dileep Kumar Basam
  • Patent number: 11488175
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Grant
    Filed: January 15, 2021
    Date of Patent: November 1, 2022
    Assignee: eBay Inc.
    Inventor: Dileep Kumar Basam
  • Publication number: 20220025638
    Abstract: Techniques for automatically modulating a physical configuration of a reconfigurable building structure. A reconfigurable building structure may be constructed of physical elements that are movable with respect to one another to facilitate actuating the reconfigurable building structure between a plurality of different physical configurations. The physical configuration of a reconfigurable building structure may be adjusted to accommodate for physical dimensions of an item that is going to be moved into the reconfigurable building structure. For example, a spacing between two shelves may be expanded in response to an order being placed for a large item. In this way, when the item is delivered to a physical address associated with the reconfigurable building structure, various physical characteristics of the reconfigurable building structure may have already been modulated to accept the item.
    Type: Application
    Filed: October 11, 2021
    Publication date: January 27, 2022
    Applicant: eBay Inc.
    Inventors: Dileep Kumar BASAM, Andrew CHALKLEY, Ethan Benjamin RUBINSON, Jean-David RUVINI, Bindia SARAF, Qiaosong WANG
  • Patent number: 11167925
    Abstract: Techniques for automatically modulating a physical configuration of a reconfigurable building structure. A reconfigurable building structure may be constructed of physical elements that are movable with respect to one another to facilitate actuating the reconfigurable building structure between a plurality of different physical configurations. The physical configuration of a reconfigurable building structure may be adjusted to accommodate for physical dimensions of an item that is going to be moved into the reconfigurable building structure. For example, a spacing between two shelves may be expanded in response to an order being placed for a large item. In this way, when the item is delivered to a physical address associated with the reconfigurable building structure, various physical characteristics of the reconfigurable building structure may have already been modulated to accept the item.
    Type: Grant
    Filed: September 11, 2019
    Date of Patent: November 9, 2021
    Assignee: eBay Inc.
    Inventors: Dileep Kumar Basam, Andrew Chalkley, Ethan Benjamin Rubinson, Jean-David Ruvini, Bindia Saraf, Qiaosong Wang
  • Publication number: 20210166244
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Application
    Filed: January 15, 2021
    Publication date: June 3, 2021
    Inventor: Dileep Kumar Basam
  • Publication number: 20210070547
    Abstract: Techniques for automatically modulating a physical configuration of a reconfigurable building structure. A reconfigurable building structure may be constructed of physical elements that are movable with respect to one another to facilitate actuating the reconfigurable building structure between a plurality of different physical configurations. The physical configuration of a reconfigurable building structure may be adjusted to accommodate for physical dimensions of an item that is going to be moved into the reconfigurable building structure. For example, a spacing between two shelves may be expanded in response to an order being placed for a large item. In this way, when the item is delivered to a physical address associated with the reconfigurable building structure, various physical characteristics of the reconfigurable building structure may have already been modulated to accept the item.
    Type: Application
    Filed: September 11, 2019
    Publication date: March 11, 2021
    Inventors: Dileep Kumar BASAM, Andrew CHALKLEY, Ethan Benjamin RUBINSON, Jean-David RUVINI, Bindia SARAF, Qiaosong WANG
  • Patent number: 10915908
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Grant
    Filed: January 7, 2019
    Date of Patent: February 9, 2021
    Assignee: eBay Inc.
    Inventor: Dileep Kumar Basam
  • Publication number: 20190188728
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Application
    Filed: January 7, 2019
    Publication date: June 20, 2019
    Inventor: Dileep Kumar Basam
  • Patent number: 10198732
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Grant
    Filed: June 30, 2016
    Date of Patent: February 5, 2019
    Assignee: eBay Inc.
    Inventor: Dileep Kumar Basam
  • Publication number: 20180005246
    Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
    Type: Application
    Filed: June 30, 2016
    Publication date: January 4, 2018
    Inventor: Dileep Kumar Basam