Patents by Inventor Dimitriy A. Torba

Dimitriy A. Torba has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for routing calls to call centers based on statistical modeling of call behavior
    Patent number: 5926538
    Abstract: A system for routing calls has a plurality of call centers and a central controller for managing activity of the plurality of call centers, including call loading. The central controller utilizes a method for managing loading based on estimates of loading for call centers in the system for which real time loading information is not available during certain time intervals. The method involves retrieving a previous status of the call center for which real time information is not available, and using that previous status to perform and estimate of current loading for management purposes.
    Type: Grant
    Filed: February 11, 1997
    Date of Patent: July 20, 1999
    Assignee: Genesys Telecommunications Labs, Inc
    Inventors: Vladimir N. Deryugin, Dimitriy A. Torba, Igor Neyman