Abstract: A communication session may be established via a designated communication channel from an end point through an external computing system and the computing services environment to a client machine authenticated to a database system account for an agent of a tenant of the computing services environment. The communication session may be established in accordance with a designated communication package definition configured by an external entity and defining protocol information for the designated communication channel. Messages may be sent from the client machine to the end point through the computing services environment via the communication session in accordance with the designated communication package definition. Transmitting the messages may include receiving an indication of an event detected at an event handler in a user interface component included in a user interface presented at the client machine.

Abstract: Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.

Abstract: Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.