Abstract: A method including receiving a request to connect to a single sign-on site, a non-single sign-on site, a system, a mainframe, or to use a mainframe or user device application; determining, by a toolbar of a user device, whether a user is authorized to connect to, initiate, or use the single sign-on site, the non-single sign-on site, the system, the mainframe, the mainframe or user device application; selecting, by the toolbar, one or more user credentials to allow the user to connect to, initiate, or use the single sign-on site, the non-single sign-on site, the system, the mainframe, the mainframe or the user device application when it is determined that the user is authorized; and signing-on, by the toolbar, to the single sign-on site, the non-single sign-on site, the system, the mainframe, the mainframe or user device application based on the one or more user credentials.

Abstract: An approach for managed instant communication (or chat)-based helpdesk services. An inquiry for a support service is received, at a helpdesk management platform, from a customer requesting assistance, the inquiry including one or more parameters defining the support service. A response is generated to the inquiry based on the one or more parameters, the response indicating a plurality of helpdesks associated with at least one service provider. An instant communication session is established between the customer and one of the helpdesks. The instant communication session is placed into a queue for an agent associated with the one helpdesk.

Abstract: Method, device, and storage medium to provision virtual machines, software, storage, and network resources of a standard operating environment including devices having identical software, hardware, and configurations. A provisioning device uses dedicated flows based on the resource to be provisioned.

Abstract: A method comprising receiving radio frequency tracker identifiers stored by tags associated with items; evaluating the radio frequency tracker identifiers based on radio frequency tracker identifiers previously received or concurrently received; identifying one or more radio frequency tracker identifiers based on the evaluating; selecting a rule from a set of rules when it is determined that an event occurred with respect to the identified one or more radio frequency tracker identifiers, wherein the set of rules correlates with information included in the radio frequency tracker identifiers and the selected rule pertains to an occurrence of the event; selecting a responsive action based on the selected rule; and generating a notification defined by the selected responsive action.

Abstract: An approach is disclosed for providing a community portal for chat-based support services. Chat sessions corresponding to customer support service are established among multiple users and one or more agents. A community of the users is created during the chat sessions.

Abstract: Method, device, and storage medium to provision virtual machines, software, storage, and network resources of a standard operating environment including devices having identical software, hardware, and configurations. A provisioning device uses dedicated flows based on the resource to be provisioned.

Abstract: An approach is provided for chat-based crisis management services. A crisis situation is recognized based on one or more events. Individuals needed for crisis management are identified and a bridge communication channel for a plurality of the identified individuals is facilitated. Data is shared among the identified individuals that participate in a chat session on the bridged communication channel. Dated exchanged among the participants is stored during the chat session. Access to the stored chat data is provided to the participants.

Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.

Abstract: An approach is provided for managed instant communication (or chat)-based customer support services. Data communication is received, at a customer service platform, from a customer requesting assistance. An instant communication session is established between the customer and an agent at the customer service platform. Speech-to-text conversion operation is activated for the agent, wherein the agent corresponds during the instant communication session by speech. Agent speech correspondence is converted during the instant communication session to text data. Agent correspondence is transmitted to the customer as text data.

Abstract: An approach is disclosed for providing an integrated call and chat conferencing system. A first participant joins in a conference, wherein the first participant communicates over a voice session. The voice session is converted into a text stream and stored. A second participant joins in the conference, wherein the second participant communicates over a chat session. The stored converted text stream is presented to second participant.

Abstract: An approach is disclosed for providing a managed chat session. An agent establishes a chat session with a user for customer support. Information from the user is received via the chat session, wherein the information is used to determine customized content to be presented to the user over the chat session for duration of the chat session.

Abstract: A method includes executing a multi-threaded, object-oriented application (OOA) on a device; receiving, by multiple threads of the OOA, an object from an out-of-process cache memory; mutating one or more fields of the object, wherein the one or more fields correspond to one or more attributes of the object; and applying an update of the one or more fields that have been mutated to the out-of-process cache memory, wherein the applying the update updates the one or more fields mutated at a field level and not at an object level.

Abstract: A method comprising receiving radio frequency tracker identifiers stored by tags associated with items; evaluating the radio frequency tracker identifiers based on radio frequency tracker identifiers previously received or concurrently received; identifying one or more radio frequency tracker identifiers based on the evaluating; selecting a rule from a set of rules when it is determined that an event occurred with respect to the identified one or more radio frequency tracker identifiers, wherein the set of rules correlates with information included in the radio frequency tracker identifiers and the selected rule pertains to an occurrence of the event; selecting a responsive action based on the selected rule; and generating a notification defined by the selected responsive action.

Abstract: An approach is provided for virtual agent session monitoring and barge-in. A platform monitors content of a communication session between a virtual agent and a user and determines whether the content satisfies a pre-defined rule. Further, the platform selectively initiates a barge-in of the communication session by a live agent based on the determination.

Abstract: A method including receiving an access request to a provisioning system; determining whether to grant access based on receipt of one or more user credentials; determining a level of access to the provisioning system based on user role information, when the one or more user credentials are valid; receiving configuration information by the provisioning system that permits a user to configure an automated sign-on system for single sign-on sites, non-single sign-on sites, mainframe sessions and applications, systems, and user device applications; and configuring the automated sign-on system based on the received configuration information.

Abstract: A method including receiving a request to connect to a single sign-on site, a non-single sign-on site, a system, a mainframe, or to use a mainframe or user device application; determining, by a toolbar of a user device, whether a user is authorized to connect to, initiate, or use the single sign-on site, the non-single sign-on site, the system, the mainframe, the mainframe or user device application; selecting, by the toolbar, one or more user credentials to allow the user to connect to, initiate, or use the single sign-on site, the non-single sign-on site, the system, the mainframe, the mainframe or the user device application when it is determined that the user is authorized; and signing-on, by the toolbar, to the single sign-on site, the non-single sign-on site, the system, the mainframe, the mainframe or user device application based on the one or more user credentials.

Abstract: A method includes executing a multi-threaded, object-oriented application (OOA) on a device; receiving, by multiple threads of the OOA, an object from an out-of-process cache memory; mutating one or more fields of the object, wherein the one or more fields correspond to one or more attributes of the object; and applying an update of the one or more fields that have been mutated to the out-of-process cache memory, wherein the applying the update updates the one or more fields mutated at a field level and not at an object level.

Abstract: An approach is provided for virtual agent session monitoring and barge-in. A platform monitors content of a communication session between a virtual agent and a user and determines whether the content satisfies a pre-defined rule. Further, the platform selectively initiates a barge-in of the communication session by a live agent based on the determination.

Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.

Abstract: An approach is provided for managed instant communication (or chat)-based helpdesk services. An inquiry for a support service is received, at a helpdesk management platform, from a customer requesting assistance, the inquiry including one or more parameters defining the support service. A response is generated to the inquiry based on the one or more parameters, the response indicating a plurality of helpdesks associated with at least one service provider. An instant communication session is established between the customer and one of the helpdesks. The instant communication session is placed into a queue for an agent associated with the one helpdesk.