Abstract: A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

Abstract: A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

Abstract: A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

Abstract: A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

Abstract: A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

Abstract: A computer system monitors a financial transaction system that contains a plurality of remote transaction machines, e.g., automated teller machines (ATMs). The computer system detects and analyzes whether any of the automated teller machines has an outage, whereby customers may be experiencing failed financial transactions. When an outage occurs, a severity level is selected by processing outage data. For example, the computer system determines a measure of the number of failed transactions and then selects a severity level of the outage from which the appropriate recovery procedure can then be initiated. When the transaction system comprises a plurality of networks, the severity level of an outage may be determined by aggregating or separately processing outage data for the networks. Outage ATMs may be prioritized from the number of corresponding failed transactions, so that the prioritization can be included in an indicator that initiates resolution of the outage.

Abstract: A computer system monitors a financial transaction system that contains a plurality of remote transaction machines, e.g., automated teller machines (ATMs). The computer system detects and analyzes whether any of the automated teller machines has an outage, whereby customers may be experiencing failed financial transactions. When an outage occurs, a severity level is selected by processing outage data. For example, the computer system determines a measure of the number of failed transactions and then selects a severity level of the outage from which the appropriate recovery procedure can then be initiated. When the transaction system comprises a plurality of networks, the severity level of an outage may be determined by aggregating or separately processing outage data for the networks. Outage ATMs may be prioritized from the number of corresponding failed transactions, so that the prioritization can be included in an indicator that initiates resolution of the outage.

Abstract: A computer system obtains deposit information from a money handling device and projects a number of deposited checks at the money handling device at a subsequent time. The transaction computer determines whether the projected number of deposited checks exceeds a check threshold and generates an indicator whether deposits should be removed from the money handling device based on the determination. The number of deposited checks may be tracked at the money handling device and, if the tracked deposits are trending differently from the projected number of deposited checks, the generated indicator may be adjusted. The projected number of deposited checks at a money handling device may be compensated based on an event such as a special event or holiday. Also, the projected number of deposited checks at the money handling device may be modified when a natural disaster such as a hurricane occurs.

Abstract: Methods, systems, and computer-readable media are provided for resilient document image production. During a document deposit transaction, such as a check deposit, a self-service device, such as an automated teller machine (ATM), may experience a fault. In some instances, an image of the document may have been scanned prior to experiencing the fault. The self-service device may retrieve one or more scanned images, for example, over a time window prior to the fault, such as 5 minutes, and allow access to the retrieved images. A processing entity may access the retrieved images, determine that one of the retrieved images is associated with the first document deposit transaction, and resolve a claim for the document deposit transaction.

Abstract: A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

Abstract: A system, method, and/or software for receiving by at least one computing device, over a network, an indication of an event at a first monetary deposit device; and determining by the at least one computing device, responsive to the event, whether to send a locking state command to a second monetary deposit device, and if so, sending the locking state command over the network to the second monetary deposit device.

Abstract: Described are a system, method, apparatus, and computer readable medium that facilitates efficient replenishment of paper, such as receipt paper, at self-service devices. A rate of paper use may be determined for a self-service device. This information may be used to forecast when the paper is expected to be depleted. A time to replace the paper may be selected based on the forecast and on a schedule of other services to be performed at the self-service device. A report including the selected replacement time may be generated and sent to a division responsible for replacing the paper.

Abstract: A computer system monitors a financial transaction system that contains a plurality of remote transaction machines, e.g., automated teller machines (ATMs). The computer system detects and analyzes whether any of the automated teller machines has an outage, whereby customers may be experiencing failed financial transactions. When an outage occurs, a severity level is selected by processing outage data. For example, the computer system determines a measure of the number of failed transactions and then selects a severity level of the outage from which the appropriate recovery procedure can then be initiated. When the transaction system comprises a plurality of networks, the severity level of an outage may be determined by aggregating or separately processing outage data for the networks. Outage ATMs may be prioritized from the number of corresponding failed transactions, so that the prioritization can be included in an indicator that initiates resolution of the outage.