Abstract: A method of managing a set of interactions associated with one or more computerized systems is disclosed. An API for managing an interaction detail record associated with an interaction of the set of interactions is provided. Based on one or more parameters being received from one or more client systems of a plurality of client systems via one or more event handlers, updating of one or more values of one or more user-defined attributes stored in the interaction detail record is performed. Based on the performing of the updating of the one or more values of the one or more user-defined attributes, one or more event handlers for providing the one or more values of the one or more user-defined attributes to the one or more client systems are invoked.

Abstract: A method of implementing a customer-defined workflow to resolve an issue of an end customer is disclosed. Access to an API for creating one or more revisions of a workflow is provided. Each of the one or more revisions defines a flow through an environment for a customer. One or more revisions of the workflow are created based on a calling of the API for the creating of the one or more revisions of the workflow. Access to an API for managing executions of the one or more revisions of the workflow is provided. The API for managing the executions including functions for triggering a new execution of the one or more revisions of the workflow and getting a list of executions associated with the one or more revisions of the workflow. The new execution of the one or more revisions is executed or the list of executions is provided based on a calling of the function for triggering the new execution or a calling of the function for getting the list of executions.

Abstract: A system and method for detecting faults and optimiz-ing power usage of solenoid valves. The method includes obtaining a current signature of the solenoid coil, using a dedicated circuit to detect various features and using a pulse width modulation controller optimize the power output of the system. Additionally, using machine learning, the system can be optimized using data from the dedicated circuit.