Abstract: A device may receive group information, associated with performing application maintenance, that includes information corresponding to one or more resources, associated with performing the application maintenance, and information associated with one or more shifts of the one or more resources. The device may receive ticket information, associated with performing the application maintenance, that includes priority information associated with one or more ticket types associated with performing the application maintenance. The device may simulate, based on the group information and the ticket information, performing the application maintenance to determine a simulation result. The simulation result may include information associated with one or more predicted performance metrics associated with performing the application maintenance. The device may provide the information associated with the one or more predicted performance metrics.

Abstract: A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.

Abstract: A device may receive group information, associated with performing application maintenance, that includes information corresponding to one or more resources, associated with performing the application maintenance, and information associated with one or more shifts of the one or more resources. The device may receive ticket information, associated with performing the application maintenance, that includes priority information associated with one or more ticket types associated with performing the application maintenance. The device may simulate, based on the group information and the ticket information, performing the application maintenance to determine a simulation result. The simulation result may include information associated with one or more predicted performance metrics associated with performing the application maintenance. The device may provide the information associated with the one or more predicted performance metrics.

Abstract: A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.