Abstract: An automated firewall-compliant customer support resolution provisioning system includes a customer support system coupled to a customer device. The customer support system receives a first secure request from the customer device that identifies an event in the customer device and, in response, sends a first secure response through a firewall subsystem to the customer device within a first timeout period enforced by the firewall subsystem. The customer support system then determines event resolution information for the event. Subsequent to the first timeout period and based on the first secure response, the customer device sends a second secure request to the customer support system requesting the event resolution and the customer support system sends the event resolution information through the firewall subsystem to the customer device within a second timeout period enforced by the firewall subsystem. The customer device then utilizes the event resolution information to address the event.

Abstract: A support information provisioning system a support device, an external device; and a customer device. The customer device includes an external connector and a remote access controller device that is coupled to the external connector. In situations where the customer device is experiencing at least one customer device issue that prevents the customer device from provisioning support information related to the operation of the customer device, the remote access controller device operates to detect that the external device has been connected to the external connector and, in response, automatically cause new support information about that customer device to be generated. When the external device is subsequently connected to the support device, it may then provide that new support information to the support device for analysis.

Abstract: Systems and methods for managing dependencies for Human Interface Infrastructure (HII) devices are described. In some embodiments, an Information Handling System (IHS) may include a host processor and a Baseboard Management Controller (BMC) coupled to the host processor, the BMC having program instructions stored thereon that, upon execution by the BMC, cause the BMC to: receive, from another IHS remotely located with respect to the IHS, a request to change a value of a given attribute of a Human Interface Infrastructure (HII) device coupled to the IHS; and use a dependency matrix to determine how the change is affected by a current value of another attribute.

Abstract: Systems and methods for managing dependencies for Human Interface Infrastructure (HII) devices are described. In some embodiments, an Information Handling System (IHS) may include a host processor and a Baseboard Management Controller (BMC) coupled to the host processor, the BMC having program instructions stored thereon that, upon execution by the BMC, cause the BMC to: receive, from another IHS remotely located with respect to the IHS, a request to change a value of a given attribute of a Human Interface Infrastructure (HII) device coupled to the IHS; and use a dependency matrix to determine how the change is affected by a current value of another attribute.