Abstract: Some embodiments provide a system that includes a set of event publishers configured to publish events occurring on the event publishers. The system also includes a uniform event framework configured to receive, from an event publisher in the set of event publishers, an event notification indicating an event occurred on the event publisher and generate an event structure based on the event notification. The system further includes an event bus configured to receive the event notification from the uniform event framework and send the event structure to a set of event subscribers for consumption of the event structure. Each event publisher in the set of event publishers is further configured to receive different callbacks from different event subscribers in the set of event subscribers for different sets of data associated with the event.

Abstract: Enterprise data sources can be monitored to detect metric conditions via rules, and alerts can be generated. The alerts can be presented as natural language descriptions of metric conditions. From an alert, the reader can navigate to a story page that presents additional detail and allows further navigation within the data. Additional detail presented can include a drill down synopsis, strategies for overcoming a negative condition, links to discussions within the organization about the condition, options for sharing or collaborating about the condition, or the like.

Abstract: Some embodiments provide a system that includes a set of event publishers configured to publish events occurring on the event publishers. The system also includes a uniform event framework configured to receive, from an event publisher in the set of event publishers, an event notification indicating an event occurred on the event publisher and generate an event structure based on the event notification. The system further includes an event bus configured to receive the event notification from the uniform event framework and send the event structure to a set of event subscribers for consumption of the event structure. Each event publisher in the set of event publishers is further configured to receive different callbacks from different event subscribers in the set of event subscribers for different sets of data associated with the event.

Abstract: Enterprise data sources can be monitored to detect metric conditions via rules, and alerts can be generated. The alerts can be presented as natural language descriptions of metric conditions. From an alert, the reader can navigate to a story page that presents additional detail and allows further navigation within the data. Additional detail presented can include a drill down synopsis, strategies for overcoming a negative condition, links to discussions within the organization about the condition, options for sharing or collaborating about the condition, or the like.

Abstract: Enterprise data sources can be monitored to detect metric conditions via rules, and alerts can be generated. The alerts can be presented as natural language descriptions of business metric conditions. From an alert, the reader can navigate to a story page that presents additional detail and allows further navigation within the data. Additional detail presented can include a drill down synopsis, strategies for overcoming a negative condition, links to discussions within the organization about the condition, options for sharing or collaborating about the condition, or the like.

Abstract: Enterprise data sources can be monitored to detect metric conditions via rules, and alerts can be generated. The alerts can be presented as natural language descriptions of business metric conditions. From an alert, the reader can navigate to a story page that presents additional detail and allows further navigation within the data. Additional detail presented can include a drill down synopsis, strategies for overcoming a negative condition, links to discussions within the organization about the condition, options for sharing or collaborating about the condition, or the like.

Abstract: Enterprise data sources can be monitored to detect metric conditions via rules, and alerts can be generated. The alerts can be presented as natural language descriptions of business metric conditions. From an alert, the reader can navigate to a story page that presents additional detail and allows further navigation within the data. Additional detail presented can include a drill down synopsis, strategies for overcoming a negative condition, links to discussions within the organization about the condition, options for sharing or collaborating about the condition, or the like.

Abstract: Enterprise data sources can be monitored to detect metric conditions via rules, and alerts can be generated. The alerts can be presented as natural language descriptions of business metric conditions. From an alert, the reader can navigate to a story page that presents additional detail and allows further navigation within the data. Additional detail presented can include a drill down synopsis, strategies for overcoming a negative condition, links to discussions within the organization about the condition, options for sharing or collaborating about the condition, or the like.

Abstract: In various embodiments, the present invention provides methods and systems for selecting between automated and live communication channels based on current call center status. A system and method automatically selects a communication channel for establishing communication between a customer and a customer support system. A customer contact request is received from a client device of the customer. The status of a call center is determined. Based at least partially on the status of the call center, at least one selected communication channel is selected and instructions are sent to the customer to access the customer support system via the selected communication channel.