Abstract: Various embodiments of the present invention provide system, methods and computer-program products for dispatching of shipment delivery order with a pre-determined service window to a single delivery agent of a common carrier. In general, various embodiments of the invention involve minimizing the cost of delivery while satisfying service conditions by determining and comparing the costs of shipment delivery if it were performed by any of the delivery agents in the existing common carrier's fleet, taking into account various factors, such as current and future load and route of each delivery agent, type of vehicle of delivery agent, geographical location of delivery agent at the time of dispatch decision, predicted route of the delivery agent, predicted loading and unloading times for package shipment, and data obtained by statistical analysis of prior service data.