Patents by Inventor Dmitri Volsky

Dmitri Volsky has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Prediction interactive vocla response
    Patent number: 9420098
    Abstract: A method for responding to calls in an Interactive Voice Response system (IVR) of an organization, the method comprising receiving in an IVR a call from a customer of the organization, activating a response in the IVR based at least on former interactions with the organization, and wherein the IVR is a computerized system comprising at least one processor, and an apparatus for performing the same.
    Type: Grant
    Filed: July 8, 2013
    Date of Patent: August 16, 2016
    Assignee: NICE-SYSTEMS LTD
    Inventors: Omer Erel, Shay Levy, Dmitri Volsky
  • PREDICTION INTERACTIVE VOCLA RESPONSE
    Publication number: 20150010134
    Abstract: A method for responding to calls in an Interactive Voice Response system (IVR) of an organization, the method comprising receiving in an IVR a call from a customer of the organization, activating a response in the IVR based at least on former interactions with the organization, and wherein the IVR is a computerized system comprising at least one processor, and an apparatus for performing the same.
    Type: Application
    Filed: July 8, 2013
    Publication date: January 8, 2015
    Inventors: Omer EREL, Shay Levy, Dmitri Volsky