Abstract: Embodiments of the present invention provide a method, system and computer program product for application performance perception metering. In an embodiment of the invention, an application performance perception metering method includes initially monitoring resource performance in a computing device during utilization of a computer program through the computing device. Thereafter, the monitored resource performance is compared with historical resource performance during past utilization of the computer program through the computing device. Finally, a prompt can be displayed in the computing device responsive to a determination that the monitored resource performance is deficient relative to the historical resource performance. However, a prompt also can be displayed in the computing device indicating that the computer program is performing poorly based upon a determination that the monitored resource consumption is comparable to the historical resource consumption.

Abstract: Embodiments of the present invention provide a method, system and computer program product for application performance perception metering. In an embodiment of the invention, an application performance perception metering method includes initially monitoring resource performance in a computing device during utilization of a computer program through the computing device. Thereafter, the monitored resource performance is compared with historical resource performance during past utilization of the computer program through the computing device. Finally, a prompt can be displayed in the computing device responsive to a determination that the monitored resource performance is deficient relative to the historical resource performance. However, a prompt also can be displayed in the computing device indicating that the computer program is performing poorly based upon a determination that the monitored resource consumption is comparable to the historical resource consumption.

Abstract: Embodiments of the invention provide a method, system and computer program product for the contextually driven creation and management of tasks in a calendaring and scheduling (C&S) application. In an embodiment of the invention, a method of contextually driven creation and management of tasks in a C&S application is provided. The method includes detecting an action in a C&S application, such as the receipt of a message or the completion of a task already existing in the C&S application. The method also includes determining a context for the action and identifying a set of rules each matching the determined context and also selecting a rule as a highest priority rule amongst the set of rules. Finally, the method includes applying the selected rule to create a task in the C&S application.

Abstract: Embodiments of the present invention provide a method, system and computer program product for application performance perception metering. In an embodiment of the invention, an application performance perception metering method includes initially monitoring resource performance in a computing device during utilization of a computer program through the computing device. Thereafter, the monitored resource performance is compared with historical resource performance during past utilization of the computer program through the computing device. Finally, a prompt can be displayed in the computing device responsive to a determination that the monitored resource performance is deficient relative to the historical resource performance. However, a prompt also can be displayed in the computing device indicating that the computer program is performing poorly based upon a determination that the monitored resource consumption is comparable to the historical resource consumption.

Abstract: A method for throttled task scheduling based upon the observed task completion velocity of the end user includes measuring a period of time consumed in completing a set of tasks scheduled for an end user for a first time period in a C&S application. A rate of task completion is computed for the end user based upon the measured period of time and the computed rate of task completion applied to a set of tasks scheduled for the end user for a second time period in order to determine whether the set of tasks scheduled for the end user of the second time period cannot be completed by the end user during the second time period. Thereafter, an alert is generated in the C&S application in response to a determination that the set of tasks scheduled for the second time period cannot be completed during the second time period.

Abstract: Embodiments of the invention provide a method, system and computer program product for automating customer relationship management (CRM) tasks responsive to inbound and outbound messages. In an embodiment of the invention, a method of automating CRM tasks responsive to inbound and outbound messages is provided. The method includes determining a context for a message such as an e-mail, monitoring a set of manual operations performed by an end user in a CRM application subsequent to the determination of the context of the message, grouping the set of manual operations into an automated task for the CRM application, and storing a rule associating the automated task with the context. Thereafter, in response to detecting receipt of a new message, a context is matched for the new message to the rule and the automated task associated with the rule is triggered.

Abstract: A method, system and computer program product for overloaded schedule detection and notification in a calendaring and scheduling (C&S) system is provided. A method for overloaded schedule detection and notification in a C&S system includes loading a task list for an end user into memory of the C&S system. The task list includes a set of tasks scheduled for completion by the end user over a range of time. The method also includes displaying the task list in a user interface of the C&S system, comparing a capacity of the end user to complete tasks during the range of time to the tasks in the set. Finally, the method includes responding to a determination that the tasks in the last exceeds the capacity by displaying an alert in the user interface of the C&S system indicating an overloaded condition.