Patents by Inventor Dmitry Torba

Dmitry Torba has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Determining Presence for Interaction Routing
    Publication number: 20080049928
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Application
    Filed: October 25, 2007
    Publication date: February 28, 2008
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir Deryugin, Dmitry Torba, Igor Neyman, Oleg Turovsky
  • Determining Presence for Transaction Routing
    Publication number: 20070195940
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Application
    Filed: April 27, 2007
    Publication date: August 23, 2007
    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir Deryugin, Dmitry Torba, Igor Neyman, Oleg Turovsky
  • Routing emails to a plurality of agents
    Publication number: 20050128961
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Application
    Filed: February 1, 2005
    Publication date: June 16, 2005
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir Deryugin, Dmitry Torba, Igor Neyman, Oleg Turovsky