Abstract: Systems and methods for monitoring and interacting with occupants of a health care facility may improve services and patient experience. Sensors, such as video camera sensors, are distributed within a health care facility, transmitting video and other information to a central processing hub in order to identify behavioral and physical events, such as patients seeking wayfinding assistance, patients queueing at a reception desk, patient wait times and experiences, and staff interaction with hand hygiene stations. Reports and notifications may be transmitted to staff in order to proactively address, e.g., patient dissatisfaction, patient deterioration, and staff compliance with processes.