Patents by Inventor Dominic Bueno

Dominic Bueno has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • DATA TRACKING AND GENERATION FOR WORKFORCE MANAGEMENT
    Publication number: 20220215324
    Abstract: A method and related system provide for data tracking and generation for workforce management. The system has a database and tracks customers and conversations customers have with agents. The system tracks contact items each having a contact type and a channel. The system tracks work sessions each having one or more work bursts, based on tracking conversations and contact items. The system provides access to the database for users, reports or workforce management systems.
    Type: Application
    Filed: January 7, 2021
    Publication date: July 7, 2022
    Inventors: Bruno Bergher, Cathryn Herbst, Alex Tsibulya, Dominic Bueno, Mark Kuba, Michael Hicks