Abstract: Embodiments of a method executable by an adaptive stream concatenation server to deliver a concatenated transport stream to a video distribution system are provided, as are embodiments of adaptive stream concatenation servers. In one embodiment, the method includes receiving an adaptive media stream containing television programming in an adaptive packet format at the adaptive stream concatenation server via a digital network. The contents of the adaptive media stream are concatenated by the adaptive stream concatenation server to create a concatenated transport stream containing the television programming in a streaming format different from the adaptive packet format and compatible with the video distribution system. The concatenated transport stream containing the television programming is then transmitted in the streaming format to the video distribution system.

Abstract: Embodiments of a method executable by an adaptive stream concatenation server to deliver a concatenated transport stream to a video distribution system are provided, as are embodiments of adaptive stream concatenation servers. In one embodiment, the method includes receiving an adaptive media stream containing television programming in an adaptive packet format at the adaptive stream concatenation server via a digital network. The contents of the adaptive media stream are concatenated by the adaptive stream concatenation server to create a concatenated transport stream containing the television programming in a streaming format different from the adaptive packet format and compatible with the video distribution system. The concatenated transport stream containing the television programming is then transmitted in the streaming format to the video distribution system.

Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.

Abstract: Embodiments of a method executable by an adaptive stream concatenation server to deliver a concatenated transport stream to a video distribution system are provided, as are embodiments of adaptive stream concatenation servers. In one embodiment, the method includes receiving an adaptive media stream containing television programming in an adaptive packet format at the adaptive stream concatenation server via a digital network. The contents of the adaptive media stream are concatenated by the adaptive stream concatenation server to create a concatenated transport stream containing the television programming in a streaming format different from the adaptive packet format and compatible with the video distribution system. The concatenated transport stream containing the television programming is then transmitted in the streaming format to the video distribution system.

Abstract: Embodiments of a method executable by an adaptive stream concatenation server to deliver a concatenated transport stream to a video distribution system are provided, as are embodiments of adaptive stream concatenation servers. In one embodiment, the method includes receiving an adaptive media stream containing television programming in an adaptive packet format at the adaptive stream concatenation server via a digital network. The contents of the adaptive media stream are concatenated by the adaptive stream concatenation server to create a concatenated transport stream containing the television programming in a streaming format different from the adaptive packet format and compatible with the video distribution system. The concatenated transport stream containing the television programming is then transmitted in the streaming format to the video distribution system.

Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.

Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

Abstract: Embodiments of a method executable by an adaptive stream concatenation server to deliver a concatenated transport stream to a video distribution system are provided, as are embodiments of adaptive stream concatenation servers. In one embodiment, the method includes receiving an adaptive media stream containing television programming in an adaptive packet format at the adaptive stream concatenation server via a digital network. The contents of the adaptive media stream are concatenated by the adaptive stream concatenation server to create a concatenated transport stream containing the television programming in a streaming format different from the adaptive packet format and compatible with the video distribution system. The concatenated transport stream containing the television programming is then transmitted in the streaming format to the video distribution system.