Patents by Inventor Donald Grailich

Donald Grailich has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time, on-line, call verification system
    Patent number: 5867559
    Abstract: In a call verification system, a telephone switch conference bridge couples the agent/client conversation to a multi-processor sound-and-screen server, which digitally stores the agent-client conversation. When the agent completes inputting data to the client record, at least the updated portion of the client record is also coupled to the sound-and-screen server. The sound-and-screen server includes a data base manager that correlates storage of the client record with the conversation recording. In the verification operation, the sound and screen server operating in a multi-processing mode can fetch a conversation recording and the corresponding transaction record from memory while simultaneously recording new conversations and their associated records.
    Type: Grant
    Filed: February 20, 1996
    Date of Patent: February 2, 1999
    Assignee: EIS International, Inc.
    Inventors: Jacob W. Jorgensen, Stephen D. Peavey, Donald Grailich, Andrew Heron