Patents by Inventor Donald Hudecek

Donald Hudecek has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center dynamic record delivery
    Publication number: 20050278337
    Abstract: The invention, in one embodiment, generally establishes a master queue with a priority order based on predefined criteria, and then distributes information about a first prospect to one agent, and information about a second prospect to a second agent and so on, in the priority order. The prospect information is distributed without duplication, and can be updated dynamically, including when a prospect's information is not in the master queue.
    Type: Application
    Filed: June 30, 2005
    Publication date: December 15, 2005
    Applicant: CIM Ltd., c/o Golden Gate Private Equity, Inc.
    Inventors: Edward Mandel, Donald Hudecek
  • Contact center dynamic record delivery
    Patent number: 6941320
    Abstract: The invention, in one embodiment, generally establishes a master queue with a priority order based on predefined criteria, and then distributes information about a first prospect to one agent, and information about a second prospect to a second agent and so on, in the priority order. The prospect information is distributed without duplication, and can be updated dynamically, including when a prospect's information is not in the master queue.
    Type: Grant
    Filed: May 18, 2002
    Date of Patent: September 6, 2005
    Inventors: Edward Mandel, Donald Hudecek
  • Contact center dynamic record delivery
    Publication number: 20030145019
    Abstract: The invention, in one embodiment, generally establishes a master queue with a priority order based on predefined criteria, and then distributes information about a first prospect to one agent, and information about a second prospect to a second agent and so on, in the priority order. The prospect information is distributed without duplication, and can be updated dynamically, including when a prospect's information is not in the master queue.
    Type: Application
    Filed: May 18, 2002
    Publication date: July 31, 2003
    Inventors: Edward Mandel, Donald Hudecek