Abstract: A methodology for engineering or re-engineering workflow management strategy, in furtherance of business excellence, is especially suitable for an organization whose business operations involve machinery. The methodology includes the identification of internal and/or external core functions, the preparation of individual written reports each pertaining to a different core function, the assimilation of such reports into a manual for use by the entire organization, the formation of such organization into internal and/or external core function units (which, typically, are at least substantially in accordance with the previously identified core functions), and the creation of one or more modes of systematic communication among the core function units. Suggested internal core functions include facilities, budget and contracts.

Abstract: A novel digital video and data delivery system makes possible the delivery of digital video content, bi-directional data services such as Internet data, and plain old telephone service (POTS) to an end user over a communications channel. The channel is typically the copper wire pair that extends between a telephone company central office and a residential premises, but may be any communication medium that supports the communication of compressed digital video, bi-directional data, such as Internet data, and POTS, and indeed, may be a wireless connection. The digital video and data delivery system capitalizes on a bus, or broadcast backplane, created by circuitry contained within the central office. The broadcast backplane enables a plurality of video program data to be available to each end user, and allows a plurality of end users access to a plurality of video programming content without the necessity of delivering the entire program content to each end user.