Abstract: A security system and method verifies the merits of an alert signal generated by an alarm device. The alarm device is integrated into a premise of a user, and emits an alert signal when an irregular event occurs. The security system and method verifies the merit of the alert signal, so as to differentiate between a false alarm and a true alarm. To achieve the verification, upon detecting and recognizing an alert signal, a remote alarm center attempts to communicate with the end-user through simultaneous channels of communication. The simultaneous use of a plurality of channels of communication enables the remote alarm center to expedite communications with the end-user regarding the triggered alert signal. Upon receiving communication about the triggered alert signal, the end-user may indicate to the remote alarm center, through transmission of a code and within a predetermined duration, the merits of the triggered alert signal.

Abstract: A security system and method verifies the merits of an alert signal generated by an alarm device. The alarm device is integrated into a premise of a user, and emits an alert signal when an irregular event occurs. The security system and method verifies the merit of the alert signal, so as to differentiate between a false alarm and a true alarm. To achieve the verification, upon detecting and recognizing an alert signal, a remote alarm center attempts to communicate with the end-user through simultaneous channels of communication. The simultaneous use of a plurality of channels of communication enables the remote alarm center to expedite communications with the end-user regarding the triggered alert signal. Upon receiving communication about the triggered alert signal, the end-user may indicate to the remote alarm center, through transmission of a code and within a predetermined duration, the merits of the triggered alert signal.