Patents by Inventor Donald Ravenscroft

Donald Ravenscroft has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact server for call center
    Patent number: 8559615
    Abstract: The present invention is a Contact server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser.
    Type: Grant
    Filed: December 19, 2008
    Date of Patent: October 15, 2013
    Assignee: MCI Communications Corporation
    Inventors: Raymond G Goss, Donald Ravenscroft
  • Contact server for call center
    Patent number: 7783755
    Abstract: The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser.
    Type: Grant
    Filed: August 27, 2003
    Date of Patent: August 24, 2010
    Assignee: MCI Communications Corporation
    Inventors: Raymond G. Goss, Donald Ravenscroft
  • CONTACT SERVER FOR CALL CENTER
    Publication number: 20090161858
    Abstract: The present invention is a Contact server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser.
    Type: Application
    Filed: December 19, 2008
    Publication date: June 25, 2009
    Applicant: MCI COMMUNICATIONS CORPORATION
    Inventors: Raymond G. Goss, Donald Ravenscroft
  • Contact server for call center
    Publication number: 20040039846
    Abstract: The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser.
    Type: Application
    Filed: August 27, 2003
    Publication date: February 26, 2004
    Inventors: Raymond G. Goss, Donald Ravenscroft
  • Contact server for call center
    Patent number: 6654815
    Abstract: The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser.
    Type: Grant
    Filed: October 13, 1999
    Date of Patent: November 25, 2003
    Assignee: MCI Communications Corporation
    Inventors: Raymond G. Goss, Donald Ravenscroft
  • Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications
    Patent number: 6493447
    Abstract: The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser.
    Type: Grant
    Filed: November 21, 1997
    Date of Patent: December 10, 2002
    Assignee: MCI Communications Corporation
    Inventors: Raymond G. Goss, Donald Ravenscroft