Patents by Inventor Dongxia Chen

Dongxia Chen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus to calculate real-time customer satisfaction and loyalty metric using social media analytics
    Patent number: 9542712
    Abstract: A method and system are disclosed for providing a near-real-time measurement of sentiment and advocacy associated with user interactions within a social media environment. A first and second set of social media data, respectively associated with a first and second set of social media interactions, are processed to generate a first and second set of social network advocacy (SNA) data in near-real-time. The resulting first and second sets of SNA data are then processed to generate a first and second set of SNA Pulse (SNAP) metric data, which respectively indicate a near-real-time measurement of sentiment and advocacy for a given aspect of an organization. The first and second sets of SNAP metric data are then processed to generate a set of SNAP metrics differential data, which indicates a corresponding improvement or decline in sentiment or advocacy.
    Type: Grant
    Filed: March 21, 2014
    Date of Patent: January 10, 2017
    Assignee: DELL PRODUCTS L.P.
    Inventors: Munish Gupta, Shree A. Dandekar, Dongxia Chen, Keisha Daruvalla, Brian Melinat, Guhan Palaniandavan
  • Method and Apparatus to Calculate Real-Time Customer Satisfaction and Loyalty Metric Using Social Media Analytics
    Publication number: 20140207562
    Abstract: A method and system are disclosed for providing a near-real-time measurement of sentiment and advocacy associated with user interactions within a social media environment. A first and second set of social media data, respectively associated with a first and second set of social media interactions, are processed to generate a first and second set of social network advocacy (SNA) data in near-real-time. The resulting first and second sets of SNA data are then processed to generate a first and second set of SNA Pulse (SNAP) metric data, which respectively indicate a near-real-time measurement of sentiment and advocacy for a given aspect of an organization. The first and second sets of SNAP metric data are then processed to generate a set of SNAP metrics differential data, which indicates a corresponding improvement or decline in sentiment or advocacy.
    Type: Application
    Filed: March 21, 2014
    Publication date: July 24, 2014
    Applicant: DELL PRODUCTS L.P.
    Inventors: Munish Gupta, Shree A. Dandekar, Dongxia Chen, Keisha Daruvalla, Brian Melinat, Guhan Palaniandavan