Patents by Inventor DONNA GRIFF

DONNA GRIFF has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Program identifier response to unstructured input
    Patent number: 10380600
    Abstract: A computer-implemented method for identifying a problem from unstructured input includes executing on a computer processor the step of identifying context of a problem description from a service support k ticket which adds one or more tags to the service support ticket, each tag corresponding to an end-user symptom within the problem domain. Intent is mapped according to a machine learning model and the one or more tags which identifies a problem and a confidence measure.
    Type: Grant
    Filed: March 6, 2017
    Date of Patent: August 13, 2019
    Assignee: International Business Machines Corporation
    Inventors: Joe Bedoun, Tommy Blankenship, Brian Byrne, Nick J. Cerciello, Liz G. Edelson, Morad El Akbani, Donna Griff, Robert M. Lambert, Shawn D. Mohr, Stacy Newsome, Dennis A. Perpetua, Jr., David M. Reynolds, Gary Woodward
  • PROGRAM IDENTIFIER RESPONSE TO UNSTRUCTURED INPUT
    Publication number: 20180253735
    Abstract: A computer-implemented method for identifying a problem from unstructured input includes executing on a computer processor the step of identifying context of a problem description from a service support k ticket which adds one or more tags to the service support ticket, each tag corresponding to an end-user symptom within the problem domain. Intent is mapped according to a machine learning model and the one or more tags which identifies a problem and a confidence measure.
    Type: Application
    Filed: March 6, 2017
    Publication date: September 6, 2018
    Inventors: JOE BEDOUN, TOMMY BLANKENSHIP, BRIAN BYRNE, NICK J. CERCIELLO, LIZ G. EDELSON, MORAD EL AKBANI, DONNA GRIFF, ROBERT M. LAMBERT, SHAWN D. MOHR, STACY NEWSOME, DENNIS A. PERPETUA, JR., DAVID M. REYNOLDS, GARY WOODWARD