Patents by Inventor Donna M. Terman

Donna M. Terman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INTELLIGENT INQUIRY RESOLUTION CONTROL SYSTEM
    Publication number: 20210406973
    Abstract: Aspects of the disclosure provide a computerized method and system that intelligently selects a qualified agent who is available to timely resolve a client issue that was expressed to a processor in a free form natural language communication. In examples, agent selection is accomplished from beginning to end, free from human involvement. Further, unique feedback functionalities are provided, which improve selection functionality by electronically recognizing trending resolution preferences and adapting the provided computerized method and system based thereon.
    Type: Application
    Filed: June 30, 2021
    Publication date: December 30, 2021
    Inventors: Kinneret Nahamani, Narendra Babu Dukkipati, Donna M. Terman, Wendy P. Richardson, Shelly Lynette Morrison