Patents by Inventor Dorothea Hoefler

Dorothea Hoefler has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Software maintenance management
    Patent number: 8176483
    Abstract: A data collection and/or monitoring service residing at a client system collects and sends client system information to a backend system. The client system information is used to update a maintained repository of client system information that is associated with software installed at the client system. The maintained repository is used to determine one or more software update recommendations which are sent to the client system. In response to a trigger event, one or more software updates associated with the update recommendations are automatically downloaded and deployed at the client system. The download and deployment of software updates can be scheduled at the client system.
    Type: Grant
    Filed: December 30, 2005
    Date of Patent: May 8, 2012
    Assignee: SAP AG
    Inventors: Dorothea Hoefler, Jan Jansen, Herbert Stegmueller, Laicher Karolin, Xiaolong Chen, Chongyao Wang, Xue Bai
  • Integrated software support for a distributed business application with seamless backend communications
    Patent number: 8112747
    Abstract: The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
    Type: Grant
    Filed: November 27, 2006
    Date of Patent: February 7, 2012
    Assignee: SAP AG
    Inventors: Tilmann Haeberle, Lilia Kotchanovskaia, Thomas Schneider, Uta Prigge, Alexander Gerber, Sebastian Pulkowski, Jan Jansen, Dorothea Hoefler, Herbert Stegmueller, Karolin Laicher
  • Integrated software support for a distributed business application with seamless backend communications
    Publication number: 20080126110
    Abstract: The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
    Type: Application
    Filed: November 27, 2006
    Publication date: May 29, 2008
    Inventors: Tilmann Haeberle, Lilia Kotchanovskaia, Thomas Schneider, Uta Prigge, Alexander Gerber, Sebastian Pulkowski, Jan Jansen, Dorothea Hoefler, Herbert Stegmueller, Karolin Laicher
  • Software maintenance management
    Publication number: 20070157192
    Abstract: A data collection and/or monitoring service residing at a client system collects and sends client system information to a backend system. The client system information is used to update a maintained repository of client system information that is associated with software installed at the client system. The maintained repository is used to determine one or more software update recommendations which are sent to the client system. In response to a trigger event, one or more software updates associated with the update recommendations are automatically downloaded and deployed at the client system. The download and deployment of software updates can be scheduled at the client system.
    Type: Application
    Filed: December 30, 2005
    Publication date: July 5, 2007
    Inventors: Dorothea Hoefler, Jan Jansen, Herbert Stegmueller, Laicher Karolin, Xiaolong Chen, Chongyao Wang, Xue Bai