Abstract: A telecommunication system and method that allow a data exchange to be initiated while a user is engaged in a voice communication using a non-class A endpoint (e.g., cellular telephone, personal digital assistant, etc.) with another party. One example method maintains a first voice communication leg to the wireless device and a second voice communication leg to the second device, inputs a request for the data exchange during the voice communication, disconnects the first voice communication leg, parks the second voice communication leg and waits for data to be transmitted to or from the wireless device. Once it is determined that the data exchange is complete, the method establishes a third voice communication leg to the wireless device, unparks the second voice communication leg and connects the second and third voice communication legs.

Abstract: A telecommunication system and method for seamlessly switching mobile devices during a conversation without placing the conversation on hold or otherwise parking the conversation.

Abstract: A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

Abstract: A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

Abstract: A telecommunication system and method for automatically and seamlessly switching voice calls on a wireless mobile device between different wireless network services during the same conversation without user interaction and without being noticeable to the parties on the call. For example, a voice call at a mobile device using the services of a wireless wide area network (e.g., GSM/GPRS cellular network) may be switched over to a wireless local area network (e.g., 802.11 wireless network), and vice versa, while the call is in progress and without any input from the parties on the call. The system and method also provide a mechanism for maintaining a voice over Internet Protocol (VoIP) call while the mobile device moves between wireless access points (AP) and has automatic reconnection in case there is a dropped call.

Abstract: A system and method for reestablishing a voice communications session moderated by a group call server between two or more telephony devices. The method is performed by a processor monitoring the communications session. The method comprises: storing one or more data records representing group call information; detecting disconnection of at least one participating telephony device from the group communications session, and determining that the disconnection was not intentionally initiated; accessing the stored call group information data and causing signals to enable reestablishment of participation by the disconnected device to be sent to the disconnected device; and upon receipt by the group call server from the disconnected device of signals representing a request to reconnect the disconnected device, outputting command signals for reestablishing a communications session between the disconnected device and at least one other device participating in the group communications session.

Abstract: A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

Abstract: A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

Abstract: A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

Abstract: A system and method for reestablishing a voice communications session moderated by a group call server between two or more telephony devices. The method is performed by a processor monitoring the communications session. The method comprises: storing one or more data records representing group call information; detecting disconnection of at least one participating telephony device from the group communications session, and determining that the disconnection was not intentionally initiated; accessing the stored call group information data and causing signals to enable reestablishment of participation by the disconnected device to be sent to the disconnected device; and upon receipt by the group call server from the disconnected device of signals representing a request to reconnect the disconnected device, outputting command signals for reestablishing a communications session between the disconnected device and at least one other device participating in the group communications session.

Abstract: A telecommunication system routes an incoming call to one or more telephony devices, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system may also enhance the routing using transient information and/or real-time information when available. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party.

Abstract: A telecommunication system and method for automatically and seamlessly switching voice calls on a wireless mobile device between different wireless network services during the same conversation without user interaction and without being noticeable to the parties on the call. For example, a voice call at a mobile device using the services of a wireless wide area network (e.g., GSM/GPRS cellular network) may be switched over to a wireless local area network (e.g., 802.11 wireless network), and vice versa, while the call is in progress and without any input from the parties on the call. The system and method also provide a mechanism for maintaining a voice over Internet Protocol (VoIP) call while the mobile device moves between wireless access points (AP) and has automatic reconnection in case there is a dropped call.

Abstract: A telecommunication system and method that allow a data exchange to be initiated while a user is engaged in a voice communication using a non-class A endpoint (e.g., cellular telephone, personal digital assistant, etc.) with another party. One example method maintains a first voice communication leg to the wireless device and a second voice communication leg to the second device, inputs a request for the data exchange during the voice communication, disconnects the first voice communication leg, parks the second voice communication leg and waits for data to be transmitted to or from the wireless device. Once it is determined that the data exchange is complete, the method establishes a third voice communication leg to the wireless device, unparks the second voice communication leg and connects the second and third voice communication legs.

Abstract: A telecommunication system that routes an inbound telephone communication through an enterprise communication network and server. The system and its operating method routes an incoming call to a first recipient, and if the first recipient does not answer, then routes the call to a second recipient (or more) based on a predetermined user profile and/or user overflow group. The server retrieves an overflow group profile, consisting of a plurality user profiles, associated with the called device, determines how to route the call, and initiates a call to the user and/or overflow group members according to how the call should be routed. The system can route the incoming call to a plurality of telephony devices including personal digital assistants and other remote devices.

Abstract: A telecommunication system and method for seamlessly switching mobile devices during a conversation without placing the conversation on hold or otherwise parking the conversation.

Abstract: A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

Abstract: A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.

Abstract: A system for conducting continuous, real-time vulnerability detection of computer networks. The system includes a user interface, a scan engine and a database for obtaining and storing information concerning a network in general and devices and services that may interact with the network. The system provides continuous scanning of the network, each scan being compared with a predetermined baseline network configuration to determine if a change to the network has occurred. If a change has occurred, the system issues an alert informing a network administrator of the where and how the network has changed so appropriate action may be taken by the network administrator.

Abstract: A call center is adapted to select calls on a preprogrammed basis for possible participation in a survey. Selected calls are transferred to an interrogation point, which may be by Interactive Voice Response, where the callers are asked if they will participate. For those callers who do not wish to participate, the calls are routed by normal routing rules. For those callers who do wish to participate, the calls are transferred according to survey routing rules, and after transaction with an agent, to a survey point where the survey is conducted. In one embodiment callers who indicate a willingness to participate, but hang up before being transferred to a survey point, are automatically called back, and then, if willing, transferred to the survey point.

Abstract: A call queueing system for a call center establishes virtual calls for callers, and allows the callers to disconnect and await a later callback when the virtual call is routed to an agent. Callers are connected to an IVR and informed that they may disconnect and await the callback. An IVR may also be used when the callback is made, informing the caller of the nature of the new call, and that they are now being connected to an agent. In some instances virtual calls may be sequenced in the same queue with real calls. The virtual call system may be initiated in a call center by exceeding load threshold, at particular time frames, and the like. A key is associated with each virtual call in a manner that the origination number of the call for whom the virtual call is entered may be retrieved when the call is routed to an agent. The system is adapted to work with all intelligent routing systems.