Abstract: A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into first and second constituent voice data. One of the first and second constituent voice data is analyzed. The analysis consist of translating one the constituent voice data into a text format and applying a predetermined linguistic-based psychological behavioral model to the translated voice data. In applying the behavioral model, the translated voice data is mined, and behavioral signifiers associated with the psychological behavioral model are identified in the voice data. The behavioral signifiers are automatically associated with at least one of a plurality of personality types associated with the psychological behavioral model. Behavioral assessment data is generated which corresponds to the analyzed voice data.

Abstract: A computer program for training a customer service representative by analyzing a telephonic communication between a customer and a contact center is provided. A code segment selects at least one identifying criteria. A code segment identifies a pre-recorded first telephonic communication corresponding to the selected identifying criteria. The first telephonic communication has first event data associated therewith. A code segment generates coaching assessment data corresponding to the identified pre-recorded first telephonic communication. A code segment identifies a pre-recorded second telephonic communication corresponding to the selected identifying criteria. The second telephonic communication has second event data associated therewith. A code segment compares the identified pre-recorded second telephonic communication to the identified first telephonic communication within the coaching assessment data.

Abstract: A computer program for analyzing a telephone call between a customer and a call center is provided. The computer program comprises a code segment for analyzing a telephonic communication by applying a pre-determined retention attrition criteria to the telephonic communication to calculate an attrition probability, a code segment for receiving customer value data associated with the customer, a code segment for comparing the attrition probability with the customer value data, and a code segment for generating a retention strategy based on comparing the attrition probability with the customer value data.

Abstract: A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.

Abstract: A telephonic communication system, such as a distributed private branch exchange (PBX), having a public switched telephone network (PSTN) connected to the PBX through a PBX switch is utilized to receive a signal from the communication system having a communication protocol. The signal carries an audio waveform comprising at least one of first constituent audio data and second constituent audio data. The system records the signal on a first data file based on the identity of the telephonic communication protocol. The system records the first constituent audio data on a first audio track of a first data file based on the communication protocol and records the second constituent audio data on a second audio track of the first data file based on the communication protocol. The system may further extract at least one of the recorded first and second constituent audio data from the first data file.

Abstract: The present invention provides for an integrated circuit (IC) bus system. A local IC is coupled to a remote IC through a bus interface. A local memory is coupled to the local IC. A bus interface controller is employable to track data transfer requests from the remote IC for data address that are contained within at least one segment of the first partitioned memory range. The bus interface controller is further employable to stop the forwarding of a data transfer request generated within the local IC to the remote IC, if the memory segment count corresponding to the data address of the locally generated data transfer request equals zero.

Abstract: The present invention discloses, in one aspect, a microprocessor. In one embodiment, the microprocessor includes a processing element configured to process an application using a bandwidth. The microprocessor also includes an access shaper coupled to the processing element and configured to shape storage requests for the processing of the application. In this embodiment, the microprocessor further includes bandwidth management circuitry coupled to the access shaper and configured to track the bandwidth usage based on the requests. A method of coordinating bandwidth allocation and a processor assembly are also disclosed.

Abstract: An improved method and apparatus for resource arbitration. Four priority classes, managed high (MH), managed low (ML), opportunistic high (OH) and opportunistic low (OL), are defined. A priority class is assigned to each resource access request. An access request concentrator (ARC) is created for each resource, through which the resource is accessed. An access request is chosen at each ARC using the priority order MH, ML, OH, and OL, in decreasing order of priority. If OH priority class resource access requests are locked out, the priority order is temporarily changed to OH, OL, MH, and ML, in decreasing order of priority. If OL priority class resource access requests are locked out, the priority order is temporarily changed to MH, OL, OH, and ML, in decreasing order of priority.

Abstract: A method and apparatus are provided for implementing thread replacement for optimal performance in a two-tiered multithreading structure. A first tier thread state storage stores a limited number of runnable thread register states. A second tier thread storage facility stores a second number of thread states that is greater than the limited number of runnable thread register states. Each stored thread state includes predefined selection data. A runnable thread selection logic coupled between the first tier thread state storage and the second tier thread storage facility, uses the stored predefined selection data for selectively exchanging thread states between the first tier limited number of runnable thread register states and the second tier thread storage facility.

Abstract: Disclosed is a method for and an apparatus using various factors including system performance feedback data to optimize the time suggested to attempt retry of a request. Among the factors used there is included present system performance, type of request, status of pending action, current number of retries pending, a predefined fixed interval, a pseudo random interval, a random interval, past history of retry requests, heuristically determined interval, and an interval based upon hang detection.

Abstract: The present invention is directed to a semiconductor processing apparatus and a method for clamping a semiconductor substrate and controlling a heat transfer associated therewith. According to one aspect of the present invention, a multi-polar electrostatic chuck and associated method is disclosed which provides a controlled and uniform heat transfer coefficient across a surface thereof. The multi-polar electrostatic chuck comprises a semiconductor platform having a plurality of protrusions that define gaps therebetween, wherein a distance or depth of the gaps is uniform and associated with a mean free path of the cooling gas therein. The electrostatic chuck is permits a control of a backside pressure of a cooling gas within the plurality of gaps to thus control a heat transfer coefficient of the cooling gas.

Abstract: A system and method are provided for directly accessing a cache for data. A data transfer request is sent to a system bus for transferring data to a system memory. The data transfer request is snooped. A snoop request is sent to a cache. It is determined whether the snoop request has a valid entry in the cache. Upon determining that the snoop request has a valid entry in the cache, the data is caught and sent to the cache for update.

Abstract: An ion implanter includes an ion source for generating an ion beam, an analyzer for separating unwanted components from the ion beam, a first beam transport device for transporting the ion beam through the analyzer at a first transport energy, a first deceleration stage positioned downstream of the analyzer for decelerating the ion beam from the first transport energy to a second transport energy, a beam filter positioned downstream of the first deceleration stage for separating neutral particles from the ion beam, a second beam transport device for transporting the ion beam through the beam filter at the second transport energy, a second deceleration stage positioned downstream of the beam filter for decelerating the ion beam from the second transport energy to a final energy, and a target site for supporting a target for ion implantation. The ion beam is delivered to the target site at the final energy.

Abstract: The described technique is for use in analyzing performance of a database system as it executes requests that are sorted into multiple workload groups, where each workload group has an associated level of service that is desired from the database system. The technique involves gathering data that describes performance metrics for the database system as it executes the requests in at least one of the workload groups, organizing the data in a format that shows changes in the performance metrics over time, and delivering the data in this format for viewing by a human user.

Abstract: Disclosed is a method and apparatus for measurement of the derivative of acceleration with respect to time (jerk) and the use of demodulation to analyze the jerk signal. The sensor used to measure jerk consists of a piezoelectric transducer coupled with an amplifier that produces a voltage or current signal that is proportionate to jerk. In applications including rolling element bearing diagnostics, demodulation is used to measure changes in the jerk signal over time.

Abstract: The present invention facilitates semiconductor device fabrication by obtaining angle of incidence values and divergence of an ion beam normal to a plane of a scanned beam. A divergence detector comprising a mask and profiler/sensor is employed to obtain beamlets from the incoming ion beam and then to measure beam current at a number of vertical positions. These beam current measurements are then employed to provide the vertical angle of incidence values, which provide a vertical divergence profile that serves to characterize the ion beam. These values can be employed by an ion beam generation mechanism to perform adjustments on the generated ion beam or position of the workpiece if the values indicate deviation from desired values.

Abstract: The present invention facilitates semiconductor device fabrication by obtaining angle of incidence values and divergence of an ion beam normal to a plane of a scanned beam. A divergence detector comprising a mask and profiler/sensor is employed to obtain beamlets from the incoming ion beam and then to measure beam current at a number of vertical positions. These beam current measurements are then employed to provide the vertical angle of incidence values, which provide a vertical divergence profile that serves to characterize the ion beam. These values can be employed by an ion beam generation mechanism to perform adjustments on the generated ion beam or position of the workpiece if the values indicate deviation from desired values.

Abstract: The present invention is directed to a scanning apparatus and method for processing a workpiece, wherein the scanning apparatus comprises a wafer arm and moving arm fixedly coupled to one another, wherein the wafer arm and moving arm are operable to rotate about a first axis. An end effector, whereon the workpiece resides, is coupled to the wafer arm. A rotational shaft couples the wafer arm and moving arm to a first actuator, wherein the first actuator provides a rotational force to the shaft. A momentum balance mechanism is coupled to the shaft and is operable to generally reverse the rotational direction of the shaft. The momentum balance mechanism comprises one or more fixed spring elements operable to provide a force to a moving spring element coupled to the moving arm. A controller is further operable to maintain a generally constant translational velocity of the end effector within a predetermined scanning range.

Abstract: The present invention is directed to a method of forming a clamping plate for a multi-polar electrostatic chuck. The method comprises forming a first electrically conductive layer over a semiconductor platform and defining a plurality of portions of the first electrically conductive layer which are electrically isolated from one another. A first electrically insulative layer is formed over the first electrically conductive layer, the first electrically insulative layer comprising a top surface having a plurality of MEMS protrusions extending a first distance therefrom. A plurality of poles are furthermore electrically connected to the respective plurality of portions of the first electrically conductive layer, wherein a voltage applied between the plurality of poles is operable to induce an electrostatic force in the clamping plate.

Abstract: The present invention is directed to a method for clamping and processing a semiconductor substrate using a semiconductor processing apparatus. According to one aspect of the present invention, a multi-polar electrostatic chuck and associated method is disclosed which provides heating or cooling of a substrate by thermal contact conduction between the electrostatic chuck and the substrate. The multi-polar electrostatic chuck includes a semiconductor platform having a plurality of protrusions that define gaps therebetween, wherein a surface roughness of the plurality of protrusions is less than 100 Angstroms. The electrostatic chuck further includes a voltage control system operable to control a voltage applied to the electrostatic chuck to thus control a contact heat transfer coefficient of the electrostatic chuck, wherein the heat transfer coefficient of the electrostatic chuck is primarily a function of a contact pressure between the substrate and the plurality of protrusions.