Patents by Inventor Douglas C. Weber

Douglas C. Weber has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Electronic massage management system
    Patent number: 6415290
    Abstract: An electronic message, or e-mail, management system having a digital computer for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received electronic messages in a predetermined format; and an interface for allowing a customer service representative, at a remote computer, to access, and respond to, the electronic messages stored at the database.
    Type: Grant
    Filed: July 20, 2000
    Date of Patent: July 2, 2002
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Jennifer M. Botts, Karen L. Musson, Elizabeth M. Stites, Douglas C. Weber, David A. Wilson
  • Electronic message management system
    Patent number: 6122632
    Abstract: An electronic message, or e-mail, management system having a digital computer for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received electronic messages in a predetermined format; and an interface for allowing a customer service representative, at a remote computer, to access, and respond to, the electronic messages stored at the database.
    Type: Grant
    Filed: July 21, 1997
    Date of Patent: September 19, 2000
    Assignee: Convergys Customer Management Group Inc.
    Inventors: Jennifer M. Botts, Karen L. Musson, Elizabeth M. Stites, Douglas C. Weber, David A. Wilson