Patents by Inventor Douglas Drechsel

Douglas Drechsel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Support methodology for diagnostic patterns
    Publication number: 20060026466
    Abstract: A method of providing diagnostic patterns for customer support, comprising identifying a recurring problem type, obtaining a diagnostic pattern to diagnose the recurring problem type where a solution of the recurring problem type is converted into a series of one or more steps taken in solving the recurring problem type, making available the diagnostic pattern to support engineers and customers based upon a generic problem presented, receiving feedback about the effectiveness of the diagnostic pattern and modifying the diagnostic pattern according to the feedback.
    Type: Application
    Filed: August 2, 2004
    Publication date: February 2, 2006
    Applicant: BEA Systems, Inc.
    Inventors: Steven Pozarycki, Douglas Drechsel